Responsibities
● Educate customers on product features, troubleshooting steps, and best practices to empower them to make the most out of their experience.
● Document and track customer interactions and resolutions in our CRM system to ensure accurate and thorough record-keeping.
● Contribute to a positive team environment by sharing knowledge, collaborating on solutions, and supporting colleagues as needed.
● Resolve customer issues and complaints promptly and courteously, escalating complex issues to appropriate channels when necessary and ensuring a satisfactory resolution.
● Uphold company values and policies while representing the brand positively in all customer interactions, fostering trust and loyalty among our customer base.
Skills
● Applicants must be of legal age or older
● Excellent interpersonal skills and ability to interact professionally with customers.
● High school diploma or equivalent.
● Prior customer service experience preferred but not required
● Willingness to undergo training and learn company policies and procedures
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person