Order Fulfillment Specialist
2 miles west of DT Chicago Zip code 60612
Are you a detail-oriented professional with a knack for managing order fulfillment processes?
Join this family owned business since 1940 as the Lead Order Fulfillment Role and play a crucial role in ensuring our products' timely and accurate delivery!
Blue Harlan is the recruitment partner to this furniture manufacture with just over 30 employees. You will utilize your expertise in order processing, and related administrative duties to enter, track, and ship orders. Conducts regular audits of transaction details to ensure all order processing maintains the required accuracy, customer service, and quality standards. Create an order tracking system using Microsoft to process orders, maintain customer information, monitor contracts or agreements for expiration or renewal and generate samples upon request. Assists with the implementation of process changes or system updates. Responds to requests from internal and external customers to expedite orders, correct errors, or investigate problems with transportation providers
From receiving and verifying orders to coordinating with warehouse teams and tracking shipments, your skills will improve customer satisfaction and operational efficiency.
We want you if you have strong organizational skills, attention to detail, and excellent communication abilities!
In this role, you will:
- Manage order processing and create tracking systems to ensure accurate and timely fulfillment of customer orders.
- Collaborate with sales, customer service, and warehouse teams to address order-related issues and ensure a smooth order fulfillment process.
- Maintain accurate records of orders, shipments, and inventory levels.
- Monitor stock levels and proactively communicate with the inventory management team to ensure product availability.
- Coordinate with shipping carriers and logistics partners to ensure on-time delivery and resolve any shipping issues.
- Communicate with customers to provide order status updates, address inquiries, and manage customer expectations.
- Generate reports on order fulfillment progress, including key performance indicators and areas for improvement.
- Stay current with the latest order fulfillment processes, technologies, and industry trends.
- Identify opportunities for process improvement and collaborate with cross-functional teams to implement enhancements.
- Ensure compliance with company policies and procedures for order fulfillment and customer service.
Your impact:
- Accurate and timely fulfillment of customer orders.
- Increased customer satisfaction through effective communication and order tracking.
- Proactive management of inventory levels to prevent stockouts and backorders.
- Timely resolution of order-related issues to maintain high customer service standards.
- Improved efficiency and effectiveness of the order fulfillment process.
Essential skills and qualifications:
- Bachelor's degree in Business or related field desired
- Previous experience in order fulfillment, supply chain, or related field as you will fully manage and own the order process.
- Excellent organizational, communication, and customer service skills.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Ability to thrive in a fast-paced environment and meet tight deadlines.
- Proficiency in Microsoft Office Suite and order management systems.
- Knowledge of basic accounting principles and inventory management concepts.
The character we’re looking for:
- Detail-oriented and meticulous in managing order processing and tracking.
- Self-motivated and proactive in addressing customer needs and resolving issues.
- Results-oriented with a focus on meeting customer expectations and deadlines.
- Good listener and effective communicator to understand and manage customer inquiries and concerns.
- A collaborative and team-oriented mindset to work effectively with cross-functional teams.
- Adaptable and flexible in handling changes and prioritizing tasks.
Apply now and join this great team!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Chicago, IL 60612: Relocate before starting work (Required)
Work Location: In person