Mobile Outreach & Engagement Specialist
Behavioral Health: Outpatient Division
POSITION IS ELIGIBLE FOR HIRING BONUS
Due to eligible grant funds, this position offers a $2,000 hiring bonus. The bonus will be paid to the hired candidate half after 30 days ($1,000) and half upon the successful completion of 6 months of work ($1,000). Employees must be active and in good standing at the time of bonus payout to be eligible for hiring bonuses.
You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.
Please Note: This position requires candidates to self-identify as being in the recovery process (from addiction and/or a mental or physical disability) and be willing to work towards your CRSS to be completed within your first 12 months in the position. The CRSS or Certified Recovery Support Specialist is an Illinois state certificate that requires completing course work and earning continuing education credits to maintain the certificate.
Job Scope: Works with individuals across the lifespan and families within community based systems to provide services including crisis intervention and linkage to care. The Crisis Care System (CCS) MCR team is responsible for over the phone and in-person de-escalation and crisis resolution services, screening and assessment. Team members contribute with on-call response to ensure 24/7/365 coverage for crisis intervention, as well as outreach to individuals post-crisis as part of the continuum of care.
Crisis calls will be received through the 988 Crisis Response Line and direct through the KYC crisis line. Crisis hours include evening, weekend, and holiday hours. Mobile response area is Schaumburg and Elk Grove Townships.
Engagement Specialists should have their CRSS certification or be eligible for CRSS within 1 year of starting. In this role, individuals with lived mental health and substance use disorder experience will engage clients through the power of bonding over common experiences while adding the benefits of modeling that recovery is possible.
Clinical Responsibilities
- Provide a full range of crisis screening and support services to a caseload of clients and their families. These services will include the following:
- Crisis screenings completed in a two-person team to assess current needs and determine level of risk
- Development of a plan to stabilize a client without the use of hospitalization if hospitalization is not necessary
- Case management services to reduce likelihood of future crisis
- Linkage back to care provider
- Linkage to community resources as needed
- Ongoing support to help a client maintain access to established services
- Participate as a responsible crisis team member to maintain continuous on-call coverage and to accomplish other team tasks, goals and responsibilities
- Manage a caseload that reflects the CCS MCR program demands
- Provide timely and accurate assessments of incoming crisis calls with clinically appropriate dispositions
- Determine the need for additional services based on the assessment and facilitate linkage
- Participate in consultation, as needed, with other agency professionals or with paid agency consultants
Position Requirements
- CRSS certification through IAODAPCA
- Minimum of high school GED or Bachelors Degree from an Accredited College or University in Social Work, Psychology, or closely related discipline Masters Degree in Psychology or Social work preferred.
- Minimum of one year of experience working in a mental health setting, with lesser degree, more experience preferred.
- Valid driver’s license, proof of insurance and reliable transportation required.
- Computer skills required
Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:
- 403(b) plan with organizational matching
- Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
- Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
- Long Term and Short Term Disability (BCBS), no cost to employee
- Flexible Spending Account (with annual rollover)
- Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
- Incentive program with potential for quarterly bonuses
- Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
- Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)
To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.
- 4 weeks of Paid Time Off (With increases based on seniority)
- 8 Paid Organization-Wide Holidays
- 3 Personal Floating Holidays annually
Kenneth Young Center is an Equal Opportunity Employer
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