Responsible for processing cases and searches related to employment/volunteer background screening applications. Accountable for adhering to client, credit reporting agency, & company guidelines, accurately and efficiently. Each request must be handled professionally, in a timely manner, while adhering to company policies and procedures. The position is fast paced, requires tremendous attention to detail and the ability to work within a team environment is required.
Includes: Case & Search Formation, Verification & Criminal Research Investigators & Background Report Processing
Responsibilities
- Accurately Create, Process, Adjudicate & Close cases & searches in response to client pre-employment background screening requests
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
- Criminal Research that includes examination of information from multiple sources.
- Verification of Employments, Degree, References and Licenses which may also include direct to verifier contact
- Searches and retrieves missing or confirming information from various sources including an applicant?s history, court or agency contact, and other completed criminal searches.
- Adjudicate records, including advanced adjudication based on scoring matrix set by clients in a timely manner with extremely high level of accuracy
- Provide timely follow-up and follow-through on all applicable client questions and/or concerns stemming from an adjudication result
- Ensure all services required by clients are completed properly and in accordance with: company guidelines, procedures, Federal & State guidelines, and client criteria.
- Releases information and documents in accordance with the Public Information Act, the Fair Credit Reporting Act, Sarbanes-Oxley Act and other applicable laws and procedures
- Exercising critical thinking skills, analyzation skills, judgment and reasoning abilities to complete tasks accurately and solve problems.
- Ability to thrive in a dynamic team environment, with a sense of urgency to meet client and company expectations.
- Strict Confidentiality Standards
- Ability to communicate with manager when need additional information
- Functions positively on a team, and can work independently
- Great attention to detail
- Effective time management skills
- Ability to produce work of the highest quality level.
- Completion of individual tasks & searches that meet established performance expectations (Metrics) and advance knowledge commensurate with peers.