About us
Hamdard Center for Health and Human Services is a small business in HEALTH_CARE_MEDICAL. We are professional, agile, professional and our goal is to About us: Hamdard Health Alliance is a Federally Qualified Health Center that operates two locations in Rogers Park Chicago, and Addison Illinois. Hamdard provides pediatric and adult primary-care, psychiatry, psycho-therapy, cardiology, and substance use disorder treatment. .
Our work environment includes:
- Modern office setting
- Food provided
- Relaxed atmosphere
- On-the-job training
- Safe work environment
Reporting to the Manager of Quality and Population Health, the Process Improvement Specialist is responsible for managing the electronic medical record (EMR) database, compiling and presenting reports, and analyzing data related to all aspects of the Patient-Centered Medical Home model to enhance efficiency and promote transformation across all clinic processes and workflows.
Process Improvement
- Facilitate and support ongoing performance improvement activities and initiatives to accomplish measurable project outcomes.
- Uses performance improvement methodology, tools, and techniques in organizational operations to accomplish objectives and outcomes that improve the effectiveness and quality of healthcare.
- Works with organization leaders and managers to plan, design, implement, and achieve the desired outcomes of key improvement projects.
- Provides support and consultation to quality and operational improvement teams related to transformation and performance improvement initiatives.
- Provides education on performance improvement methodologies to various Hamdard teams and staff.
- Utilize the Patient-Centered Medical Home (PCMH) model to analyze outcomes and work with staff to ensure compliance across all operational and clinical measures.
- Generate, monitor, and analyze data related to performance improvement for all staff.
- Work with organization leaders and managers to plan, design, implement, and achieve the desired outcomes of key improvement projects.
Data Analytics
- Build, run, and monitor reports in the EMR. These reports provide data for grant reporting, clinical workflows and effectiveness, clinical quality improvement dashboards, phone utilization metrics and access to care, and process improvement coaching.
- Analyze and monitor reporting tools external to the organization, including but not limited to the phone system, lab vendor, and patient experience.
- Work collaboratively with organizational leadership to design metrics and tools for measuring process and team outcomes.
- Perform security and clinical audits and investigations using reporting functions within the EMR.
EMR Subject Matter Expert and Administrator
- Serve as the EMR subject matter expert for Hamdard, internally for staff, externally with third-party vendors such as phone systems and care management, and partnering with collaborating organizations.
- Provide technical support for the EMR and telehealth platforms. Coordinate with HR and managers on all account management during staff onboarding and offboarding.
Job Type: Full-time
Pay: $24.00 - $29.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Education:
Experience:
- Microsoft Office: 3 years (Required)
- Analysis skills: 1 year (Required)
- EMR systems: 2 years (Required)
- ambulatory services environment or at an FQHC: 1 year (Required)
Ability to Commute:
- Chicago, IL 60660 (Required)
Work Location: Hybrid remote in Chicago, IL 60660