National Grand Bank
Teller III/Head Teller
Position Summary:
Performs a variety of customer service functions and acts as the first line of communication with the customers. Handles all levels of general banking functions and must create the proper image of the bank and cross-sell bank services whenever a need is perceived. They will also serve as the primary troubleshooter for complex problems and client service needs and enhance client relationships.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
- Responsible for comprehensive, prompt and efficient customer transactions.
- Performing a variety of customer service functions including processing checking, savings and loan transactions. Initiates and redeems bank checks and money orders.
- Responsible for verifying amounts, endorsement, dates and customer identification for cashing checks or processing account withdrawals and deposits (within the limits assigned).
- Preparing daily settlement sheets, counts cash, total deposits and withdrawals, totals and verifies check deposit amounts. Records all other transactions. Responsible for balancing.
- Acting as front line for BSA compliance, required to log all cash transactions of $3,000 or more, including negotiable instruments purchased.
- Refers customers to CSR when there is need for further assistance.
- Required to work occasional Saturday’s, as needed, from appx. 8 AM-12 PM.
- Reports malfunctions of teller terminals and other equipment used at the teller station to supervisor and troubleshoots repairs.
- Ensures that the teller stationis properly stocked with forms, supplies, etc. and is kept neat, tidy and clean.
- Manage day to day duties for the teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing of operational standards; Provide direction and guidance for teller staff on operational/regulatory procedures.
- Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
- Support the onboarding and training of new Tellers to the team.
- Acts in a supervisory capacity as necessary, using increased authority levels, above those of an entry-level teller, to review and approve certain transactions,
- Provide direction and guidance for branch staff on operational/regulatory procedures.
- Assists teller team with financial transactions, customer experience, effective referral opportunities.
- Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership.
- Branch Cash Ordering and Balancing of the vault.
- Reviewing applicable teller reports for proper holds and correct transaction processing and coaching any tellers that have issues.
- Performing surprise audits on all tellers to ensure proper balancing and cash handling.
- May perform other duties as assigned.
Minimum Qualifications (Education, Experience, Skills):
- High School diploma or equivalent.
- Excellent interpersonal, communication and customer service skills
- One to two years of job-related experience, including formal teller training.
- Must have good basic computer operation knowledge, as well as good standard office equipment skills.
- Excellent attention to detail, strong interpersonal and superior customer service skills.
- Ability to multi-task.
- Excellent Time management skills. • Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions.
- Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable any individual to perform the functions.
- While performing the duties of this position, the employee is regularly required to speak and/or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Salary Range: $22-27/hour. Non-exempt
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate any successfully selected candidate. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
National Grand Bank requires that potential candidates go through a criminal and personal background check before being formally offered a position.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Physical setting:
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Marblehead, MA 01945: Relocate before starting work (Required)
Work Location: In person