Position: Field Service Technician Location: Midwest Region – must live 30-minutes from major airport
Working from your home, the Field Service Technician provides prompt and accurate technical support. The daily work environment will be in optical labs and retail locations, working directly with customers in your territory. The field technician will maintain a normal travel schedule which involves approximately 60% travel to customers and 40% office and other activities; the travel percentage may be higher at times. We are seeking candidates with greater than five years Field Service experience in industries having electromechanical skills, a good knowledge of computers, and those that take “ownership” of customer issues. Applicants that have a comprehensive understanding of the optical industry, specifically finishing machines and operations, will have strong consideration.
Employees will begin onboarding through the company's training plan and programs such as STEPP to ensure successful training is acquired.
Responsible for:
Preventive Maintenance
Work on Installations
On-Site Repair and upgrades
Telephone Technical Support
Personal Inventory Management
Territory and Time Management
Customer Satisfaction
Common Education
Technical Degree (two or four year college)
Armed Forces Electronics Training
Experience Necessary
Electronics troubleshooting
Read and understand schematics
Mechanical aptitude
Multi Axis CNC Machinery
Knowledge of optics industry and fabrication methods
Communication Skills
PI143167690
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Programmable logic controllers: 1 year (Preferred)
- Mechanical knowledge: 1 year (Preferred)
Willingness to travel:
Work Location: On the road