The Economic Support Specialist establishes eligibility for Economic Support Programs in accordance with policy.
The ideal candidate will have the ability to manage multiple priorities and work in a fast-paced environment. They must also possess critical thinking skills, adapt to change quickly and have good time- management skills.
The position allows for telecommuting up to 60% of the time after successful completion of training. New Economic Support Specialists must attend virtual, state-sponsored training for approximately 6 – 8 weeks. During that time trainees have access to Staff Development Specialists for support, additional training, resources, coaching and practice in a training environment.
Schedule: Monday-Friday 8:00 AM-4:30 PM
Do you want to learn more about what this role does? Watch the video below.
- Ability to effectively communicate verbally or in writing with customers with limited reading, writing, and speaking ability. Spanish and/or Hmong bilingual skills preferred.
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Comprehend and interpret complex policy and procedure manuals and legal, medical, and financial documents, and communicate with other professionals such as attorneys, social workers, and legal representatives.
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Assist in the planning, development and evaluation of the agency's needs.
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Ability to be flexible and responsive as demands change and to work independently and be a positive team member.
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Adhere to professional ethics and standards.
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Must be organized, dependable, and accurate.
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Ability to use call center software and equipment and to operate a variety of other office equipment including computer, calculator, telephone, scanner and fax machine.
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Ability to add, subtract, multiply, and divide and to calculate decimals and percentages.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.