ORDER ENTRY SPECIALIST (on-site ) with a $1,000 Sign On Bonus
We are looking to add to our Customer Service Team, a detail oriented Order Entry Specialist who can quickly and accurately enter a high volume of orders daily by using our cloud based system: NetSuite.
This candidate is one who can stay focused, on task and prioritize your work accordingly.
The Order Entry role must:
- Understand each customer’s needs by responding to emails in a timely fashion to provide the customer with the correct information promptly in a way that fosters customer satisfaction.
- Use a high level of empathy and sincerity when processing customer orders quickly and efficiently.
- Manage sensitive customer information and adhere to all standard operating procedures related to servicing customers and processing their orders.
- Use provided resources and sales tactics to identify custom solutions and anticipate customer needs in our commitment to maintaining the first point of contact resolution.
- Meet and exceed performance standards set by Management that include customer surveys, quality goals, productivity targets and other standards.
- Enter and process a high volume of customer orders daily.
- Retain, product knowledge.
- Must be able to multitask, be organized, detail-oriented, follow up, and able to stay on top of customers’ open orders, back fill orders and pending orders.
Requirements and Skills:
- Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
- Proven success in a customer service order processing environment
- Ability to work cohesively with sales teams to optimize customer satisfaction.
- Passion for people and developing genuine relationships.
- Clear and professional communication skills (verbally, body language, tone, expressions, weather on the phone, in a chat, online, through email, etc.).
- Enjoys a fast-paced working environment.
- Attention to detail, sort and filter through part numbers and product features.
- Solid MS Office experience
- MRP/ERP Computer System experience
- Good typing speed 40-50WPM with little to no errors
- Ability to sit or stand for long periods of time.
- Reliable and able to work full-time hours.
- Ability to adapt with constant change in a growing company.
- Intelligent, openminded, and bubbly
The sign on bonus details will be discussed if chosen for interview.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Data entry: 3 years (Required)
- NetSuite: 1 year (Preferred)
- Microsoft Office: 3 years (Required)
- Typing (40 wpm): 3 years (Required)
- Time management: 2 years (Required)
- Organizational skills: 2 years (Preferred)
- Order entry: 3 years (Required)
Shift availability:
Ability to Commute:
- Los Angeles, CA 90040 (Required)
Work Location: In person