RESPONSIBILITIES
- Track, investigate, and prepare responses to consumer complaints.
- Oversees and makes suggestions for improvements to daily automated and manual processes.
- Process administrative material and tasks.
- Identify and escalate issues that may be a risk to the company.
REQUIREMENTS
- Experience in Financial Services or Banking
- Excellent attention to detail, with a proactive and can do approach to problem solving
- Excellent listening skills and ability to build rapport with customers
- Proficiency with MS Office products
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: No less than 40 per week
Weekly day range:
Work Location: On the road