Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner.
Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
Enters daily changes and balances accounts such as guest, house, city ledger and advance deposits.
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
Date stamps, sorts, and racks incoming mail and messages.
Records and communicates guest special requests and problems to appropriate departments and ensures they are addressed in a timely and acceptable manner.
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
Accurately checks out guests and communicates departures with housekeeping staff.
Accurately computes the bill, collects payment, makes change for guests and makes deposits according to cash handling procedures.
Makes, confirms and cancels reservations via telephone, computer and in writing.
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Posts charges to ledger.
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
Maintains the cleanliness and organization of the hotel lobby and front desk area.