Would you like to be part of a progressive, growth-oriented and industry-leading company who cares about its family of employees and prides itself on doing the right things for its business and people?
Global Harvest Foods is a leading national wild bird feeding products manufacturer with customers across a broad selection of retail channels – hardware, lawn and garden distribution, grocery and mass merchant. Our headquarters is based in Seattle, WA
We have an outstanding opportunity for a Desktop Support Specialist to join our team at our St. Charles, IL location. This position provides support to all our facilities in WA, SD, CO, PA, IN, MN and remote users.
This position will travel to our other facilities.
The primary tasks will include but are not limited to:
Desktop trouble shooting and installation.
· Resolving user issues with software and hardware
· Setting up new systems and joining them to a domain
Printer configuration and trouble shooting
· Attaching to a network, installation or drivers, sharing
· Work with label printers – such as Datamax, SATO, Zebra
Provide telephone assistance for a variety of computer-related problems and efficiently use a ticketing system to monitor and address user inquiries.
Knowledge in the following areas is helpful but not required:
Data
· Crystal Reports: modifying and creating reports
· Web interfaces: HTML, CSS, C#, JavaScript
· Dashboards/Metrics – creation, modification
· SQL databases.
The ideal candidate will have the following qualifications:
· Minimum of two years related work experience
· Self-motivated
· Excellent communication skills, both written and verbal
· Strong understanding of desktop OS and hardware
· Understanding of networks
· Experience in conducting one-on-one training, as well as training small groups regarding computer hardware and software
· Proficient with Windows 10 and 11, MS Office 365
· Strong documentation skills
· Team oriented
The successful candidate will be based at our St. Charles, IL location and must be willing to travel up to 30% of the time to support our outlying production facilities. Travel requirements could occur at any time as technical issues cannot be predicted. Must be willing to be available to support our production facilities that span a number of time zones.
Global Harvest Foods offers competitive wages and an excellent benefits package.
Equal Opportunity Employer
Job Type: Full-time
Pay: $36.00 - $38.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Saint Charles, IL 60175: Relocate before starting work (Required)
Work Location: In person