Overview:
Precision ERS (Electronic Repair Services, Inc.) is a leading repair company specializing in telecommunications and electronic medical device repair and refurbishment. We are committed to providing high-quality repair services to our clients while adhering to the highest industry standards. As part of our dedication to quality, we comply with ISO 13485 and ISO 9001:2015 standards. To support our commitment to excellence, we are seeking a highly skilled Quality Manager to join our team.
Position Summary:
The Quality Manager will be responsible for ensuring that all repair processes and procedures meet the requirements set forth by ISO 13485 and ISO 9001:2015 standards. This role involves overseeing the implementation, maintenance, and continuous improvement of the company's quality management system. The Quality Manager will work closely with various departments to establish quality objectives, monitor performance, and drive corrective and preventive actions as needed.
Key Responsibilities:
Update and maintain the company's quality management system in accordance with ISO 13485 and ISO 9001:2015 standards. This includes a commitment to monitor and analyze QMS performance and report on its effectiveness to top management.
Manage and conduct the internal audit process with internal quality team members to assess compliance with quality management system requirements and identify areas for improvement.
Coordinate external audits by certification bodies and regulatory agencies (if required) to ensure timely closure and corrective actions from audit findings.
Provide guidance and support to staff regarding quality-related processes, procedures, and documentation requirements.
Lead root cause analysis and corrective/preventive action activities to address quality issues and improve overall process efficiency.
Collaborate with cross-functional teams to identify quality improvement opportunities and implement best practices.
Establish and monitor key performance indicators (KPIs) to track quality metrics and performance trends to ensure the organizations quality objectives are met.
Facilitate training sessions on quality management principles, standards, and tools for employees at all levels as needed.
Serve as the primary point of contact for customer inquiries related to quality and participate in customer meetings or audits as needed.
Ensure that suppliers meet the organization's quality and regulatory requirements. This may involve conducting supplier audits and reviewing supplier performance.
Stay informed about changes in relevant quality standards, regulations, and industry best practices and ensure timely updates are incorporated into the quality management system.
Qualifications:
Bachelor's degree or professional certification preferred.
Minimum of 5 years of experience in quality management roles, preferably in a repair environment.
Strong knowledge of ISO 13485 and ISO 9001:2015 standards and their application in a repair company setting.
Experience with quality management system implementation, maintenance, and auditing.
Excellent analytical skills with the ability to identify trends, analyze data, and implement effective solutions.
Strong leadership abilities with experience in working with cross-functional teams and driving continuous improvement initiatives.
Effective communication skills with the ability to communicate complex technical information to various stakeholders.
Detail-oriented mindset with a focus on accuracy and thoroughness in documentation and process control.
Proficiency in MS Office applications.
Benefits:
Competitive salary
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
Job Type: Full-time
Ability to Relocate:
- Tampa, FL 33610: Relocate before starting work (Required)
Work Location: In person