JOB SUMMARY
Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying the quality, and standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed. Develop specific goals and plans to prioritize, organize, and accomplish work.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations of the Bistro
- Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards, and procedures.
- Supports and supervises an effective monthly self-inspection program.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Monitors and maintains the productivity level of employees.
- Verifies that all team members/supervisors understand the brand-specific philosophy.
- Maintains the operating budget and verifies that standards and legal obligations are followed.
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Coordinates cleaning program in all F&B areas (e.g., General cleaning), identifying trends and making recommendation for improvements.
- Establishes and maintains open, collaborative relationships with employees.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
- Follows property-specific second effort and recovery plan.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
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Junior management encourage to apply (Supervisors, shift leaders, etc.)
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To review the Bistro menu please check out: https://courtyard.marriott.com/bistro/