PKRM Vacation Rentals
13700 Perdido Key Dr STE122, Perdido Key, Florida 32507
Job Title: Reservation Sales & Front Office Specialist
Employment: Full Time
Reports To: Business Manager
Note: Only apply if you are available to work weekends. Currently hiring seasonal and full-time.
POSITION SUMMARY
- Actively engage in selling reservations to guests and processing reservation payments and correspondence – about 50% of the time
- Assist in maintaining an organized, efficient and professional office environment – about 50% of the time
- Provide staff support in the form of clerical and related office / guest services
- Provide services to customers over the phone, via email and in person
- Assist in owner and vendor relations as needed
- Perform rental home inventories and delivery of supplies
- Perform regular vacation rental inspections
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide information regarding vacation rental homes and availabilities to current and prospective guests over the phone, via email and in person
- Make guest reservations for vacation rentals over the phone, via email and in person utilizing proven selling techniques
- Confirm online bookings with guests
- Process reservations, including sending reservation and confirmation letters and running credit card charges as well as maintaining communications with guests prior to arrival, during their visit and after departure
- Provide concierge assistance to guests regarding services, recreation, restaurants and other activities
- Assisting guests with problems utilizing in-office resources, online resources and troubleshooting
- Collect funds for rent, taxes, fees, etc. from customers
- Set up and prepare homes in advance of guest check-ins
- Prepare guest check-in materials; Set-up after-hours check-in materials with a high level of accuracy
- Provide friendly customer service to guests at check-in, throughout their stay, at check-out and after departure
- Take an accurate inventory of homes and ensure timely and accurate delivery of rental supply inventory to homes
- Pick up and distribute mail daily
- Maintain files on a daily basis
- Maintain all areas of office building in neat, tidy, clean and organized fashion (front office, storage room, file cabinets)
- Perform errands and special projects as requested by supervisor
- Observe established policies and procedures
- Perform other job duties including but not limited to housekeeping, grounds and hot tub maintenance or other property management functions as requested by supervisor
- Full-time position may require you to periodically be available for on-call emergency after-hours phone calls responding to guest concerns quickly and efficiently (24/7/365 – shared responsibility)
QUALIFICATIONS
- Proven success with direct sales; ability to overcome objections, offer alternatives and close the sale
- Good listener and persuasive problem solver focused on the end result of increased sales revenue coupled with exceeding guest satisfaction expectations
- Relishes the “win”; utilizes metrics measurements for tracking sales goals and lead conversions
- Internally motivated; takes initiative and achieves goals with little or no supervision
- Successfully multi-tasks, managing many small tasks or processes with attention to the details; likes to stay busy and seeks out projects to complete
- Manages stress, maintains focus and positive attitude amidst change or under pressure
- Enthusiastic and loyal team worker; understands the relationship of each team member’s responsibilities for mutually beneficial end results
- Familiar with the Perdido Key Area including recreational opportunities
EDUCATION AND EXPERIENCE
- IMPORTANT: WHILE WE APPRECIATE EXPERIENCE, KNOW THAT WE HIRE BASED ON YOUR PERSONALITY AND YOUR ABILITIES.
- IMPORTANT: WE WILL BE HAPPY TO TRAIN THE RIGHT PERSON.
- Prefer minimum of two (2) years’ experience working in direct customer sales in a professional office environment. Experience at the Front Desk / Office and Reservation Sales in lodging, hospitality or tourism industry is a plus.
- Prefer minimum of two (2) years’ experience working with Windows Operating Systems, Microsoft Office Products, and Internet. Experience with reservation and property management software applications and data entry / sales tracking software applications (Escapia/V12) is a plus.
- Prefer minimum of two (2) years’ experience working in an office setting performing clerical and administrative functions including receiving and sending correspondence via email & mail; performing basic desktop publishing; searching for information on the Internet; answering phones and returning phone calls; greeting customers and serving their needs. Must be able to touch type at 35-40 WPM.
- High School Diploma or equivalent. Advanced education/experience in hospitality and tourism, reservation sales and customer service a plus.
INTER-RELATIONSHIPS
- Contact with all levels of personnel within company, temporary help, homeowners, clients, customers, vacation rental guests, vendors and contractors. YOU MUST BE A TEAM PLAYER.
WORKING CONDITIONS
- Requires weekends and holidays regularly
- Requires use of a reliable personal vehicle to perform job duties throughout Perdido Key including during winter months
- Requires a valid Florida State Drivers’ License and clean driving record
- Requires you have a valid vehicle registration and personal insurance of Personal Loss & Injury and Property Damage
COMPANY STANDARDS
- All company information including but not limited to records, data, procedures and operations as well as any information, data and records pertaining to temporary help, homeowners, clients, customers, vacation rental guests, tenants, vendors, contractors and all employees will be kept strictly confidential during the entire period of employment as well as after termination of employment.
- The highest standards of accuracy will be maintained in all data recorded and work performed.
- All temporary help, homeowners, clients, customers, vacation rental guests, vendors and contractors and any other person contacted on the telephone or in person will be treated in a friendly, personable and professional manner.
- Neat and well-maintained attire, hair and appearance to be maintained at all times. Uniform and dress code in accordance with personnel policies to be maintained at all times.
PHYSICAL JOB DESCRIPTION
Typical Working Conditions:
Works indoors in an office setting. Prolonged periods of sitting in an office setting and / or physical movements including carrying, lifting and folding laundry. Repetitive movements such as answering the telephone, typing and filing.
Equipment Used:
Office equipment, telephone system, computer, basic hand tools.
Essential Physical Tasks:
Requires regular visits to vacation rentals to prepare for guest arrival and perform inventories. Occasionally requires assistance with housekeeping and maintenance departments. May require some lifting, carrying, pushing and pulling of items up to 40 pounds.
This Company Describes Its Culture as:
- People-oriented -- supportive and fairness-focused
- Aggressive -- competitive and growth-oriented
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
Typical end time:
Typical start time:
Work Remotely
Job Types: Full-time, Part-time
Pay: $13.75 - $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Conflict Resolution: 1 year (Preferred)
- Customer Service: 1 year (Required)
Language:
Work Location: In person