Guest Support Specialist - Vacation Industry
Location: Myrtle Beach, SC
Company: Monster Reservations Group
Job Type: Full-time
Salary: $18 - $22/hour + Performance Bonuses
About Us
At Monster Reservations Group, we specialize in crafting unforgettable vacation experiences! We take pride in our outstanding customer service and hassle-free travel planning. Join our team and help guests turn their dream vacations into reality!
Job Description
As a Guest Support Specialist at Monster Reservations Group, you'll assist guests in booking travel dates for vacation packages they have already purchased. Your role is essential in ensuring a smooth and enjoyable booking process. We offer full training to help you succeed!
Responsibilities
- Answer calls and respond to guest inquiries about vacation package bookings
- Help guests choose and confirm travel dates and accommodations
- Provide detailed information about vacation package options
- Resolve booking issues and escalate complex cases when needed
- Keep accurate records of guest interactions and bookings
- Meet and exceed performance and customer satisfaction goals
- Participate in ongoing training and development
Requirements
- Excellent communication skills, both verbal and written
- Strong customer service and problem-solving abilities
- Attention to detail and the ability to handle multiple tasks
- Basic computer skills and typing proficiency
- Previous experience in the travel or customer service industry is a plus, but not required
- Must be at least 18 years old
- Must be local to the Myrtle Beach area or able to commute daily to Myrtle Beach
Benefits
- Competitive pay of $18 - $22 per hour plus performance bonuses
- Weekly pay
- Full paid training program
- Opportunities for career growth within the company
- Health, vision, and dental insurance
- Paid time off and holiday pay
- 401k plan with up to 4% company match
- Friendly and supportive work environment
- Full-time shifts available from 7:30 AM - 12:00 AM, Monday - Sunday
Monster Reservations Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply today and start making vacation dreams come true with Monster Reservations Group! Candidates must be local to the Myrtle Beach area or able to commute to Myrtle Beach daily.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work setting:
Work Location: In person