Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.
POSITION SUMMARY
vCIOs are strategic business partners for our customers. They are responsible for building and maintaining purposeful relationships within our existing client base, resulting in highly effective information technology recommendations, driven by our clients’ strategic business objectives. This position requires depth of technical knowledge coupled with strong business acumen making it a purposeful driver of growth, stability and customer satisfaction.
WHAT DOES OUR VCIO DO?
- Act as the primary contact for client executive level relationships
- Responsible for client strategic planning including roadmaps, budgets, business and
technical alignment
- Manages opportunities for non-templated projects, strategic business reviews, client
onboarding presentations, solution comparison and consulting, business intelligence
analysis execution and delivery, audit reviews, technical stack alignment, Microsoft
365 service strategy workshops and guidance, and consulting engagements with
managed clients.
- Participate in networking and Partnership Works events.
WHAT ARE THE QUALIFICATIONS I NEED TO HAVE?
- High school diploma or equivalent.
- 5+ years of relevant experience which may include technical or customer account
management, IT or network administration.
- Professional experience in creating strategic organizational roadmaps and budgets.
WHAT DO I NEED TO BE A SUCCESSFUL vc?
- Experience/skills in:
- The art of translating technical concepts into succinct, non-technical terms to
executive-level stakeholders
- Knowledge of IT (Information Technology) applications, processes, software,
and equipment such as Microsoft systems such as Microsoft 365, Azure, and
our other MSP (Managed Services Provider) tools and services.
- Knowledge and understanding of:
- Amazing strategic planning, including an ability to interpret technology and
market trends to develop strategic roadmaps for your clients.
- Innovative problem solving, tempered by the wisdom of knowing innovation
comes with risk. We love creativity but need to consider how it may impact
our ability to deliver world-class service at scale.
- Active Listening: Giving full attention to what other people are saying, taking
time to understand the points being made, asking questions as appropriate,
and not interrupting at inappropriate times.
- Social Perceptiveness: Awareness of others’ verbal/non-verbal reactions,
especially as they relate to underlying circumstances.
- Establishing and Maintaining Interpersonal Relationships: Develop
constructive and cooperative working relationships with others and
maintaining them over time. Being able to appropriately empathize with others
is a critical personal trait required to be successful in building and maintaining
trusting relationships.
- Critical Thinking: Using logic and reasoning to identify complex problems and
the strengths and weaknesses of alternative solutions, conclusions, or
approaches to solving those problems.
- Systems Analysis & Change Management: Determining how a system should
work and how changes in conditions, operations, and the environment will
affect outcomes.
- Inductive Reasoning: The ability to combine pieces of information to form
general rules or conclusions (includes finding a relationship among otherwise
unrelated items).
- Originality: The ability to produce unusual or clever ideas about a given topic
or situation, or to develop creative ways to solve a problem.
- Personal skills and abilities:
- Dedication to exceptional, professional service through patience, empathy,
solution orientation, follow-up and effective communication
- Excellent communication (verbal and written in English; feedback, listening
and comprehension), documentation (for all levels internally and externally),
detail and time management skills
- Ability to build rapport and work productively with others (customers and
teammates); ability to work independently; and ability to manage expectations
and actions of a variety of groups
- Exceptional time management and organizational skills.
WHAT QUALIFICATIONS WOULD REALLY HELP SET ME APART FROM OTHER APPLICANTS?
- Bachelor’s Degree, preferably in business administration, technology, or a related
field
- Hands-on experience supporting and managing physical and virtualized Microsoft
Windows based server environments such as Active Directory, SQL etc. whether on-
premises, co-located, or within public or private Cloud environments.
- Experience with networking technologies such as firewalls, routers, switches, etc.
- Background working within the IT managed services provider business model,
particularly as an Account Manager, vCIO, or similar role.
- Knowledge and experience working with Microsoft 365 and Azure.
- 10+ years of IT experience.
- 5+ years of business management experience.
WHAT IS THE WORK ENVIRONMENT LIKE?
- Normal office working conditions. Work requires regular sitting/standing at a desk,
working with a computer. This position requires standing, walking, sitting, using
hands, seeing, reaching, talking, writing, and hearing; it may require occasionally
carrying or lifting equipment if working on-site.
- Position requires contact with others - in meetings, by phone or by email. Interactions
focus on data collection, problem solving, needs analysis and technical work.
Interactions are initiated in person or electronically. Position may require some travel
to customer sites.
WHY SHOULD YOU WORK HERE?
- Group benefits plans, including medical, dental, vision in US and health savings and
supplement insurance (including dental) in Canada, including retirement plans (401k
and RRSP).
- We believe in personal and professional growth. We offer regular internal training
opportunities, as well as training and certification reimbursement so we can help you
- We believe feedback makes us better. You can expect regular meetings with your
manager and quarterly conversations about your performance and growth.
- Many teambuilding and company events throughout the year so you can get to know
your teammates on a more personal level, as well as have some fun (families are often
included as well).
PERFECT FIT…
If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!
We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process. Please contact hr@convergencenetworks.com