Seeking full-time Salon Manager for fun & vibrant salon.
We believe in providing support to empower hair stylists, aestheticians and other beauty professionals to be independent salon owners and achieve exceptional success.
The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. If the job involves managing others, following up carefully, closely, and cheerfully is required to ensure both correct work and maintenance of the relationships. Necessary corrections must be made in a constructive, supportive manner. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others.
As a Salon Manager / Concierge you will perform the following essential functions:
· Manage recruitment and retention of the salon owners who lease suites in the facility
· Conduct tours for prospective salon owners and enter all pertinent notes on prospects and salon owners
· Participate in update and strategy calls with operations management to discuss maintaining occupancy in excess of 95%+
· Promote excellence in our services and experience - show instead of say, lead with hospitality, assist clients, facilitate problem solving for salon owners, identify and eliminate any customer pain-points, direct customer traffic, assist walk-in clients without an appointment, enforce salon policies, be knowledgeable about every salon operator
· Perform administrative duties – manage suite lease applications and agreements, execute background checks, manage salon operator move-in process (inspection, keys, Welcome Packet), monitor office, breakroom and cleaning supplies/inventory
· Provide property management oversight – report and manage safety, repairs/maintenance and maintain cleanliness throughout the day
· Complete basic facility maintenance like changing light bulbs, changing door handles, assisting with hair traps and assisting salon professionals with their equipment
· Conduct daily and weekly facility walkthroughs and complete scorecards for cleaning / maintenance and other concerns. Report all cleaning shortfalls and all maintenance needs.
· Tidying up and picking up litter to support housekeepers and fill in for absence of housekeeper staff. Participate in housekeeper update meetings / calls to review and discuss facility issues.
· Ensure salon common areas are clean and maintained properly and conform to defined standards and overall ambiance
· Enter service tickets for salon maintenance needs and maintain awareness of the progress and completion of all service tickets; report completion delays for service tickets to operations management. Maintain communication with salon owners and housekeeping staff on the service ticket progress.
· Plan, organize and host parties and fun events for the salon owners
· Celebrate salon owners’ birthdays, life events, holidays and farewell events (held prior to a salon owner moving out of the facility). Prepare and deliver gifts and cards; serve drinks and ensure celebration hospitality.
· Ensure new salon owners are always introduced to other salon owners; facilitate common interests amongst salon owners and ensure every salon owner has at least one or more friends in facility.
· Maintain consistent salon presence and spend quality time with salon owners
· Strive to be a local ambassador to the local community of hair stylists and beauty professionals outside the facility. Cultivate friendships and relationships and focus on generous assistance rather than transactional interactions.
· Conduct outbound sales calls of old prospect leads to check in, build relationships and be supportive regardless of their interest in leasing.
· Assist with client marketing efforts to source new salon service clients.
· Manage inventory and supplies ordering.
· Stay informed of rent collection, late payments for each salon; ensure delinquent rent is collected and initiate lock out procedures, when necessary.
Qualified Candidates must have:
· Positive, outgoing, energetic and extroverted personality
· Compassionate and patient
· Comfortable establishing personal boundaries and maintaining professional relationships
· Two years excellent customer service position
· Strong interpersonal and communication skills are an absolute must as you will be dealing with many individuals with varying personalities – YOU MUST BE A PEOPLE PERSON!
· Computer experience with Excel, Word, and general computer applications
· Ability to handle busy front desk / maintain excellent records & confidential information
· Professional appearance at all times
· Organized, task-driven, proactive and self-motivated
· Dependable and hard working attitude
· Self-motivated; must be resourceful and proactive in finding solutions when there’s little oversight
· Works quickly and collaboratively with a team spirit
· Enjoys making connects between other people who share common interests
· Enjoys challenges and learning new skills
· Candidate will be able to lift 25lbs
This position requires 9-6 PM Tuesday-Friday and 8:00-5:00 Saturday
Applicants must submit resume with email to be considered for this position.
- (THIS IS NOT A STYLIST POSITION)
3+ Years of Salon Management, Property or Hospitality Experience (Preferred)
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
- Bonus opportunities
- Commission pay
Experience:
- work: 8 years (Required)
- Lead Salon Manager: 4 years (Required)
Work Location: In person