JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
As a Product Designer at JLL Technologies, you will be directly responsible for leading product design activity across multiple products for JLL/T Work Dynamics Technology (WDT) Productized Services, with minimal support. You will support Product Designers with their products and developing practice, contributing new approaches and innovations to the wider design team for consideration and adoption.
Our products are wide ranging, serving end customers and internal teams across sales, leasing, and operations, focusing on demand generation, sales acceleration, and data-driven apps. Your time will vary between design execution across key products, conceptual experience design across a range of initiatives, and strong collaboration with internal stakeholders. You will be customer and insight led in your approach, with a sharp eye for detail and a strong track record bringing products to life with great design.
The resulting experiences will define excellence for our product offerings, combining services, technology and content in ways that engage and delight our customers, online and offline.
Lead the design process from problem discovery through implementation and ongoing measurement of impact, across multiple products with minimal support
Guide and validate design decisions through analytics and research, synthesizing new research methodologies appropriate to different customer and business problem scenarios
Support and mentor Product Designers within the team by overseeing their practice, leading by example and coaching where necessary
Determine the right methods and artifacts that efficiently and effectively communicate design decisions e.g. experience maps, service blueprints, user journey, wireframes, low and high fidelity interactive clickable prototypes
Balance user and business goals to achieve desirable, viable, and feasible solutions
Facilitate engaging and collaborative workshops with senior stakeholders, creating models of good practice and adding value via the introduction of design thinking techniques and environments across JLL Technologies.
Collaborate effectively with product managers, engineers, designers, researchers, data analysts and business stakeholders
Facilitate presentations and reviews to socialize the rationale and insights that informed the design
Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:
Knowledge, Skills and Abilities
An inspiring portfolio, representing the process you follow to build insanely great experiences and examples of how you’ve driven change in culture and working practices
Demonstrable experience creating a user-centered design for a variety of products and business contexts, including B2B & B2C
Ability to create detailed designs, interaction models, information design and UI specifications that bring clarity across design, development and data teams
An in-depth understanding of contemporary UX/UI techniques, design systems, and user research methods
Experience translating web analytics into design initiatives
Proficient with design tools such as Sketch, Figma, Zeplin, Adobe XD
Familiarity with web accessibility standards (WCAG AA)
Prior experience of developing a design-centric working culture in an enterprise level global company (FTSE100 or Fortune 500)
Experience doing hands on user research including but not limited to conducting usability testing sessions
Education and experience
Master’s Degree (or equivalent experience) in visual design or interaction design, HCI, psychology, or related disciplines
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.