JOB DESCRIPTION:
Responsibilities:
- Respond to client and employee technical support requests via phone, email, or
in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
- Provide basic training and support to clients and employees on commonly used software applications
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Participate in after-hours on-call support rotation as required
Requirements:
- High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
- Proven experience in a technical support role
- Strong understanding of computer hardware and software, including operating systems and applications
- Familiarity with basic networking concepts and protocols
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude
Physical Demands:
- The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended periods of time.
Job Types: Full-time, Contract
Pay: $25.00 - $30.00 per hour
Application Question(s):
- How many years of experience do you have working at the Helpdesk?
Ability to Relocate:
- Draper, UT 84020: Relocate before starting work (Required)
Work Location: In person