POSITION SUMMARY
This position supports the medical clinic staff in a high-paced, high volume healthcare clinic. The front desk receptionist is the initial contact for visitors and patients requesting services. This person shall possess excellent patient service delivery skills and must be able to multi-task throughout the workday.
KEY JOB RESPONSIBILITIES
This position reports to the Patient Experience Coordinator. Duties include a wide variety of clerical front desk tasks. The position requires the use of good judgment and initiative. Knowledge of the organization, its programs, practices and procedures are critical to successful performance of duties. Key job responsibilities include, but are not limited to:
- Interface daily with patients and health center staff.
- Greet patients courteously and respectfully.
- Answer incoming lines and confirm appointments.
- Schedule doctors and other providers' appointments.
- Fill openings in providers' schedules as soon as openings arise.
- Enter new patient data/demographics into electronic health record (EHR) system.
- Scan documents into eCW electronic health record system.
- Collect and enter payments into accounting system for payment processing.
- Generate receipts/visit summaries.
- Collect and enter insurance information.
- Make collection calls and oversee insurance follow up by patients.
- Be comfortable and quick with insurance portals and be familiar with how HMOs work.
- Reconcile day sheet balances for the day.
- Prepare daily deposit (to be cross-checked by Patient Experience Coordinator for verification).
- Act as liaison between providers and pharmacies.
- Other duties as assigned.
QUALIFICATIONS
- Minimum Education/Experience Requirement: High School Diploma or GED. One year of medical clinic front office experience & keyboarding using a computer. Typing 35 WPM.
- Required License/Certificates: BLS Certificate.
- Language Skills: Bi-lingual English/Spanish is a must.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Healthcare setting:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
Language:
Work Location: In person