TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Given the sensitive nature of this facility under International Traffic in Arms Regulations (ITAR), only U.S. Persons are eligible for employment. Compliance with federal law mandates identity verification and confirmation of eligibility to work in the United States, alongside completion of the required employment eligibility verification document upon hire.
This is not a remote role
- Interface on a day-to-day basis with inbound customer requests, redirecting as necessary.
- Process requests for quotations and proactively communicate with customers.
- Conduct quote and order processing within the company's ERP systems.
- Perform contract reviews on quotes and orders to ensure accuracy and compliance.
- Progress and expedite orders as requested to enhance customer satisfaction.
- Handle customer returns and cancellations efficiently.
- Investigate credit and debit requests and queries, issuing necessary credits or debits.
- Participate in team meetings to discuss key performance indicators such as On-Time Delivery (OTD) and backlog, addressing general support issues.
- Assist with data collection and entry for reporting purposes, contributing to operational efficiency.
- Collaborate with external services, including Legal and Compliance departments, to ensure a comprehensive customer service experience.
By executing these responsibilities diligently and collaboratively, TE Connectivity's Customer Service Teams uphold the company's commitment to excellence in customer service while adhering to regulatory requirements and industry standards.