General Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage and other requests
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
Qualifications
- Previous experience in a hotel or hospitality setting preferred
- Strong customer service skills with the ability to provide exceptional guest service
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are a plus
- Knowledge of front desk operations, including night audit procedures, is desirable
- Familiarity with phone systems and hotel management software is an advantage
- Attention to detail and ability to multitask in a fast-paced environment
Join our team as a Front Desk Agent and be part of our commitment to providing outstanding guest experiences. As a Front Desk Agent, you will be one of the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. You will have the opportunity to showcase your excellent customer service skills while assisting guests with their needs. If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Please note that this position requires working weekends and holidays.
Job Types: Full-time, Part-time
Pay: $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
Work setting:
Ability to Relocate:
- Malibu, CA 90265: Relocate before starting work (Required)
Work Location: In person