Office Clerk is responsible for providing secretarial and clerical support to ensure that services are provided in an effective and efficient manner.
SCOPE
Office Clerk is responsible for providing office, clerical services.
RESPONSIBILITIES
1) Assist the office staff as requested.
2) Comply with all HIPPA, State, and MCO regulations.
3) Communicate with consumers, employees, and other individuals to answer questions, disseminate, or explain information, and address complaints.
4) Compile, copy, sort and file records of consumers, employee’s, office activities, and other activities.
5) Greet, assist and / or direct visitors, and the public.
6) Operate office equipment, such as photocopiers, scanners, fax machines, voice mail systems, and computer systems.
7) Maintain office well-ordered and clean.
8) Perform supervisory home visits for clients. If required.
9) Travel to Satellite offices to perform similar duties.
10) Assist in all areas of the Electronic Voice Verification System.
11) Assist with payment reconcile and report payment denials to management.
12) Ensure that all caregiver/client files are up to date and accurate.
13)Assist office staff with scheduling caregivers for annual training.
14) Assist office staff with training all new caregivers at the time of hire.
15)Finding, participating in, and becoming involved in community events and marketing opportunities.
16) Assist in creating caregiver schedules based off the authorization received from designated MCO.
17) Promptly fulfill any set goals and tasks by Upper Management.
18) This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Failure to comply and or perform any of the designated duties and responsibilities may result in Immediate Termination.
KNOWLEDGE, SKILLS AND ABILITES
The Office Clerk must have proficient knowledge in the following areas:
· Office administration
· An understanding of any and all relevant regulations, policies, and procedures.
The Office Clerk must demonstrate the following personal Skills:
· Team work
· Analytical and problem solving skills
· Decision making skills
· Effective verbal and listening communications skills
· Computer skills including the ability to use EXEL and WORD programs at a highly proficient level
· Stress management skills
· Time management skills
The Office Clerk must demonstrate the following Personal Attributes:
· Be Honest and Trustworthy
· Be respectful
· Possess cultural awareness and sensitivity
· Be flexible
· Demonstrate work ethics
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
Experience:
- Office: 1 year (Required)
- Customer service: 1 year (Required)
- Home health: 1 year (Preferred)
Language:
Work Location: In person