Serves as the main contact with dealers' service department and the customer breakdown department. Manages the numerous interactions required to affect specific repairs and reduce the downtime to enhance the customer's experience. Monitors and manages a high volume of all communications between a dealer service department, Navistar management/technical services, and a customer regarding specific repairs. Keeps the customer informed about status of each repair, and the estimated time to the next repair milestone. When a repair is not meeting a customer's expectations, determines if the situation warrants escalation to dealer or Navistar management.
As a level in the Support Track, work is completing specific tasks or activities supporting implementation and administration.
Has developed specialized skills or is multi-skilled though job-related training and considerable on-the-job experience, completing assigned tasks in resourceful and effective ways.
Fully proficient applying established standards and works independently, performing assignments that require considerable judgement and initiative. Understands implications of work, identifies key issues, and makes recommendations for solutions. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
Completes work with a limited degree of supervision. Determines methods and procedures on new assignments. Likely to act as informal team leader or resource, coaching and instructing colleagues with less experience.
Location: Remote
Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.
If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.