Job description
We are looking to immediately hire an IT Field Technician for the Chicago (South), IL area. This area will also support Chicago South East and North West Indiana locations.
We Offer:
Comprehensive benefits, medical, dental, paid time off and more!
Company vehicle and tools supplied for field technicians.
The Field Technician will troubleshoot, repair, and install a variety of POS systems and other restaurant IT equipment. The successful person for the position is a self-starter, with strong troubleshooting abilities, able to travel daily to the restaurants, perform our equipment installation and repair needs.
Responsibilities
Travel locally/regionally to perform installs, repairs, and support for our restaurants.
Confident with the utilization of multiple tools (drill, oscillating saw, tape measure, punch down tool, compression and crimp tools, strippers, cable tester)
Installations/Repairs include: PCs, printers, monitors, POS systems, routers, switches, signature capturing devices, access points, televisions, antennas, TV mounts, audio/video systems, telephone systems, and cable replacement.
Performs upgrades and additions to systems to increase functionality and usability.
Installs and repairs low voltage cabling to code, electronic devices, service control equipment.
Troubleshoot on-site restaurant equipment; identify and implement solutions to ensure timely repairs.
Inventory control of IT equipment and systems.
Manage daily schedule utilizing a ticketing system.
Assist lead Technicians with restaurant remodels.
Must have good communication skills and the ability to solve problems quickly and logically, as the environment is fast paced and technically demanding.
Must be familiar with the installation and operations of different types of network and low voltage cables (twisted pair cables, coaxial, audio and video, 2, 4, and 6 conductor cable)
Troubleshoot/Repair Point of Sale and proprietary related equipment, to include drive thru audio systems, vehicle detection and timer systems.
Required Education and Experience
·1- 5 years of experience in an IT support role.
· Intermediate or above knowledge in troubleshooting Windows operating systems and MS office.
· Previous experience with software, hardware and peripheral installations.
· Experience/ knowledge in installing low voltage wiring, terminations, and making repairs preferred.
· Knowledge of POS retail experience is helpful but not required.
· Experience in troubleshooting POS hardware and software is a plus.
· This position requires 95% travel in the field. Potential for night time installs and for overnight travel to provide support for restaurants in other markets. There is also a potential for emergency calls on the weekends or after hours.
· Excellent Customer Service skills with ability to provide support to all level of users.
· Ability to work independently and part of a team.
· Strong technical skills with the ability to trouble shoot, diagnose and repair restaurant equipment.
· Ability to work on ladders and rooftops to install camera system and TV systems.
· Ability to lift up to 100 lbs. when moving, installing various computer/ electronic devices and peripherals.
· Valid driving license and a good driving record with the ability to make own travel arrangements.
· Reliability and the ability to self manage and prioritize assigned tasks from ticket queue is a MUST.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Evening shift
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Technical support: 1 year (Required)
Work Location: On the road