Position Summary: The Hotel Assistant General Manager is responsible for assisting the General Manager in managing the daily operations of the hotel to ensure efficient and profitable operations. The Assistant General Manager ensures guest satisfaction, maintains high standards of service and hospitality, and provides leadership to all hotel staff. This role requires a balance of strategic planning and hands-on operational management.
Key Responsibilities:
- Operational Management:
- Oversee day-to-day hotel operations to ensure smooth functioning.
- Assist in the management of all departments including Front Office, Housekeeping, Food and Beverage, Maintenance, and Sales.
- Ensure compliance with hotel policies, standards, and procedures.
- Monitor and improve guest satisfaction levels through effective service delivery.
- Staff Management:
- Assist in the recruitment, training, and development of hotel staff.
- Conduct regular performance reviews and provide feedback to employees.
- Foster a positive work environment and promote teamwork.
- Address employee grievances and disciplinary issues in accordance with hotel policies.
- Financial Management:
- Assist in the preparation and management of the hotel’s budget.
- Monitor financial performance, including revenue, expenses, and profitability.
- Implement cost control measures without compromising guest service quality.
- Assist in the development and implementation of strategies to increase revenue and reduce costs.
- Guest Relations:
- Ensure a high level of guest satisfaction by addressing complaints and resolving issues promptly.
- Maintain a visible presence in the hotel, interacting with guests and gathering feedback.
- Implement guest service initiatives to enhance the guest experience.
- Sales and Marketing:
- Assist in developing and implementing sales and marketing strategies.
- Support the sales team in identifying and pursuing new business opportunities.
- Promote the hotel’s services and amenities to increase occupancy and revenue.
- Safety and Compliance:
- Ensure compliance with health, safety, and security regulations.
- Conduct regular inspections to ensure the hotel is maintained in good condition.
- Implement and oversee emergency procedures and training for staff.
- Reporting and Administration:
- Prepare and submit reports on hotel operations and performance to the General Manager.
- Maintain accurate records and documentation as required.
- Assist in administrative tasks and special projects as assigned by the General Manager.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in hotel management or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Financial acumen and experience with budgeting and financial reporting.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in hotel management software and Microsoft Office Suite.
- Commitment to delivering a high level of customer service and hospitality.
Working Conditions:
- Must be available to work flexible hours, including weekends and holidays.
- Ability to stand for long periods and perform physical tasks as needed.
Performance Metrics:
- Guest satisfaction scores.
- Employee satisfaction and retention rates.
- Financial performance (revenue, profitability).
- Operational efficiency and compliance with standards.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Ability to Relocate:
- Portland, OR: Relocate before starting work (Required)
Work Location: In person