Westlake Dermatology is hiring a full- time Scheduling Coordinator to join our Scheduling department team. Coordinators are responsible for answering patient calls in a timely manner and make patients feel welcome to the practice. This includes scheduling patients, preparing and maintaining current patient information, verifying all insurance information, and performing general office duties. Has the ability to explain all charges to patients. Ensures all patient interaction is done in a professional, accurate and courteous manner.
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- At least one-year prior medical office experience preferred
- Must have excellent computer skills and phone skills
- Prior customer service and call center experience highly preferred.
- Demonstrated work experience in problem solving
- Be able to work independently as a self-starter
- Excellent customer service and communication skills
- Ability to work as a team member
- Able to manage multiple tasks simultaneously
- Highly motivated and well organized with attention to detail
- Empathetic with patients’ needs and concerns
- Excels under pressure
- Treats patients and co-workers with respect
- Answer phones promptly and professionally using company phone etiquette and protocols.
- Return voicemails in a timely manner.
- Schedules appointments with the appropriate provider and resource (if needed).
- Cancels and reschedules appointments as necessary.
- Substantial knowledge of general medical office procedures and terminology
- Active patient portals.
- Checks and responds to online appointment requests in a timely manner.
- Answer patients’ questions over the telephone regarding insurance in a timely, accurate, and enthusiastic manner by utilizing all available resources.
- Maintains proper call center opening and closing procedures.
- Strong computer and organizational skills
- Must be aware of all company business policies.
- Follow and respect employee policies.
- Check EHR and outlook messages daily and respond.
- Collects scheduling deposits and billing statement balances as needed.
- Enters and/or verifies chart information is correct and up to date.
- Able to convey a positive attitude in all dealings with patients and staff members
- Appropriate sense of discretion in dealing with patient information and difficult situations
- Takes initiative to solve problems and complete projects
- Document electronic changes to patient records accurately.
- Document communication to the patient and provider while conforming to all HIPAA guidelines on a daily basis without exception.
- Transfer calls to other departments as necessary.
- Consult with other departments on patient and/or provider inquiries NextGen operations systems.
- Prepare email correspondence as necessary.
- Display professionalism in both manner and dress.
- Ability to communicate clearly and accurately over the phone with patients.
- Ability to understand and comprehend instructions and new products.
- Ability to attend work as scheduled unless on approve leave.
- Ability to perform new duties as assigned.
- Ability to stay focused on the Computer Monitor for extended periods.
- Able to sit for extended periods of time at a designated work station in accordance with ADA.
- Must have excellent attendance record
- Must be able to have a quiet home working environment free from noises and distractions
- Must have access to reliable internet access
- Be on time, whether it is showing up for work or returning from breaks.
- Anticipate problems and needs of patients, co-workers, providers, etc. They will be grateful even if they don’t show it.
- Show a positive attitude – no one wants to be around negativity.
- Look for opportunities to assist customers and help your co-workers.
Job Type: Full-Time
- MUST be a resident of Texas
Compensation: $17.00 Per Hour (plus benefits and 401K for full time employees)
Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.