Bedding Plant Nursery Sales & Customer Service Representative/Inside Sales Rep.
Job summary:
Knox Horticulture is seeking a motivated Customer Service Representative to join our Finished Landscape Plants department. This position is part of a team that handles the sale and installation of finished landscape plants to customers throughout Florida. Primary duties will involve keying orders into our ERP system, answering customer inquiries, and selling available inventory of landscape bedding plants to phone and walk-ins. Strong candidates for this position will have some experience working in customer service or data entry support roles and being bilingual in Spanish is a plus.
About Knox Horticulture:
- Knox Horticulture began in 1962 as Knox Nursery and is a leading wholesaler of young plants to greenhouses across the Unites States, Canada, and Central/South America.
- We are located on 33 acres of former orange groves in Winter Garden, FL.
- Our production processes make extensive use of automation and computer technology, including RFID tracking of plant trays from production to shipping.
- We use the Eco-friendly EZ-Pot System to significantly reduce the use of traditional plastic pots and save money, while providing our customers with plants that have a healthier root system, resulting in faster finish times after transplant.
- We are proud to be in the Top 100 Greenhouse Growers in the United States.
Essential job duties include:
- Serves customers and outside representatives by handling customer service inquiries and providing accurate updated information.
- Functions as a liaison between customer, outside reps and/or internal company departments to help resolve service issues including inventory availability and shipping details.
- Processes orders and resolves order issues, including notifications for substitute options.
- Documents all order changes and notifications.
- May work on special projects as time permits.
- Meets expectations for attendance and punctuality.
Knowledge, Skills, and Abilities:
- Ability to provide exceptional customer service.
- Plant/Nursery experience a plus
- Has strong English communication skills. Bilingual English & Spanish is desired by not required.
- Demonstrated ability to handle customer-related issues which involve researching, investigating, and determining appropriate resolution.
- Self-driven, organized, and able to prioritize multiple projects.
- Must be able to follow-through and complete responsibilities.
- Desire and ability to work with large volumes of electronic information such as emails and spreadsheets.
- PC knowledge includes proficiency with MS Excel, Outlook, and Word.
- Flexible to a changing sales and service environment.
- Ability to work as part of a team.
- Ability to perform work in an open work area which can be filled with background noise or distraction.
- Ability to perform work outdoors in landscape bedding area to evaluate crop condition, count inventory or take pictures to send to customers.
Schedule Requirements:
- Our standard hours of operation are Monday through Friday, 8:00am – 4:30pm.
Other Requirements:
- Must have reliable transportation.
- Knox Horticulture is a drug-free employer.
Job Type: Full-time
Salary: From $16.00
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance available
- Paid time off/paid vacation
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Knox Horticulture is a drug-free employer. Do you anticipate a problem with this?
Language:
- English and Spanish (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Knox Horticulture is a drug-free employer. Do you anticipate a problem with this?
Experience:
- Plant/Nursery: 1 year (Preferred)
Language:
- English and Spanish (Preferred)
Work Location: In person