Green Family Auto is now hiring extremely talented and professional Customer Service Representatives to handle in/outbound calls and appointment setting for customers. Call center, collections, and/or automotive knowledge are helpful but not required. Immediate training and ongoing support are provided. You will join a small team in a highly collaborative and upbeat department.
JOB DESCRIPTION
Responsibilities:
- Inbound sales calls from new and existing customers to schedule appointments
- Outbound calls/emails to customers to increase sales appointments
- Reschedule missed appointments
- 80% follow up calls to existing customers, 20% inbound
- Log all customer information
Skills/Requirements: * Polished and professional appearance--must be extremely well spoken and naturally persuasive
- Confident personality
- Self-Starter—go getter
- Ability to adapt to phone scripts and techniques utilized
- Computer, Internet and Social Media savvy
- Ability to meet/exceed monthly goals
- Flexibility to work rotating Saturdays
- Ability to collaborate and interact well with team members
- Must understand what “putting the customer first” means
Must be able to submit to and pass a motor vehicle, drug, and background check QUALIFICATIONS * Confident and professional phone manner
- Strong computer and Internet skills
- Collections, Customer Service, Retails Sales, or Inside Sales experience is a plus
- Self-starter, excellent follow-up--strong record of positive customer satisfaction results
ADDITIONAL INFORMATION This is a full time position that requires the flexibility to work rotating schedules to include rotating Saturdays. Competitive Pay + bonus + benefits + paid training and more!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person