Job Title: Customer Success Manager (Chicago, IL)
Note from Hiring Manager
This is an exciting career opportunity for a driven professional with experience or interest in marketing, AdTech, software, and analytics. As an early-stage advertising startup, we value fresh perspectives and hands-on training. We don’t just care about driving client growth - we drive career growth.
Company Overview
Darwin AI is at the forefront of the advertising industry, utilizing data-driven creative intelligence to enhance business intelligence. Our machine learning technology identifies key characteristics in your creative assets and isolates the elements that drive optimal performance. With Darwin, you can define and analyze ad performances for different audiences, leading to a more cost-effective customer acquisition by 30% or more. We are a team of industry professionals with extensive experience in ad tech and a passion for digital innovation.
Our Clients
Our clients are some of the most exciting brands in today’s marketplace. They range from founders at early-stage startups to leaders at Fortune 500 companies and represent all major industry verticals. Like us, they’re excited to optimize and grow their business through performance marketing.
What we’re looking for…
An ideal candidate is ready to get involved, take ownership and lean into start-up culture. When it comes to problem-solving, you want to find solutions and see them through. Equal parts quantitative and creative, you have flexed both sides of your brain throughout your education and career.
- You’re intellectually - you’re quick to ask for the “why” and eager to peek behind the curtain. You’re ready to take risks and push yourself and fellow analysts.
- You’re - you’ve got your pulse on what’s trending. You’re interested in what’s going on across platforms (TikTok, Instagram, Pinterest, etc.).
- You’re - you’re excited to meet with our clients to test new ideas and find out what’s important to them.
- You're - you love the thrill of winning.
- You’re ready for - you’re comfortable managing multiple tasks and competing priorities. This position provides the opportunity to own a portfolio of clients, and you’ll be trusted to make data-driven decisions and be held accountable for outcomes.
You will:
- - You will support client specific needs with our best practices, creative methodologies, and technology.
- You will work within your team to problem solve, collaborate, and complete tasks based on internal needs.
- - You will leverage our technology and dive deep into data to spot performance trends, diagnose and correct issues, and recommend potential areas for improvement.
- - You will also use data to identify new creative opportunities for clients, and provide feedback on new creative to ensure it meets client branding standards and Darwin creative standards.
You also have most of the following:
- 3-5 years of professional experience, preferably in a customer success and/or analyst setting
- Comfort working independently to analyze data, identify trends, and generate creative recommendations supported by insights
- Interest in creative trends, design, and advertising technology more broadly
- Excitement about the opportunity to work with clients, get hands on, and bring energy to the table
- Ability to identify & take advantage of opportunities to strengthen and grow client relationships, including “upselling” Darwin
- Willingness to “figure it out” but also to ask questions and escalate issues
- Interest in optimization methods and techniques in digital and social advertising
- Bachelor's Degree or equivalent preferred
- Based in or around Chicago and able to commute to the office routinely
Job Type: Full-time
Location: Chicago, IL
Compensation: Base Salary + Bonus
Benefits: Health Insurance, Dental, Vision, Life Insurance, PTO, Flexible schedule
Darwin provides work tools: Computer (PC or Mac), monitor, keyboard, mouse, and any needed office supplies required to perform your job
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Digital marketing: 3 years (Required)
- Data analysis skills: 3 years (Required)
Ability to Commute:
- Chicago, IL 60606 (Required)
Work Location: Hybrid remote in Chicago, IL 60606