Customer Service Specialist / Optician
JINS Eyewear is looking for enthusiastic and motivated individuals who are interested in becoming a core member of our store at the Shops at Santa Anita, located in the city of Arcadia, CA.
About Us: Founded in 2001, JINS is a Japan-based eyeglass retailer. Since its opening, the company has rapidly expanded to become a leader in the domestic eyewear industry, occupying over 20% of the Japanese eyeglass market. In about a decade, JINS expanded internationally, with over 800 stores in Japan, China, Taiwan, and Hong Kong.
About the Position:
We're looking for Customer Service Specialist / Optician
Beautiful Location: Arcadia / Santa Anita Mall
Start Date: Immediate Type: Full-time, Non-exempt
Essential Functions:
- Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
- Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
- Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
- Ensure speed, efficiency, and accuracy in creating eyewear products
- Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
- Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
- Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
- Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
- Build team commitment to high standards of service, exceed customer expectations, and lead by example.
- Perform Eye Exams— Operate eye exams, operate exam measuring equipment and device.
Qualifiers:
- High school or equivalent (G.E.D) education
- ABO Certification preferred
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
- Strong communication skills (verbal & written), including strong relationship-building skills.
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to be on your feet most of the day or moving on the sales floor or stock room
Perks:
- Health, Dental, and Vision insurance
- Paid time off and paid sick leave
- Free eyewear and friends and family discounts
- Team outings every other month
EQUAL EMPLOYMENT OPPORTUNITY
JINS EYEWEAR US, INC. is an equal opportunity employer and does not discriminate against qualified applicants or employees with respect to any terms or conditions of the employment-based race, color, national origin, ancestry, place of birth, sex, pregnancy, childbirth, or related medical condition, sexual orientation, gender identity or expression, transgender status, age, religious creed (including religious observances, practices, dress and grooming standards), physical or mental disability, medical condition, genetic information, AIDS/HIV status, height, weight, marital or domestic partnership status, veteran or military status, or any other characteristic protected by federal, state or local laws. This policy applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, and benefits.
Customer Service Specialist / Optician
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Sales: 1 year (Preferred)
- Optical: 1 year (Preferred)
Work Location: In person