Requirements and Responsibilities
Key responsibilities encompass, yet are not confined to:
- 8:00 am - 4:30 pm
- Managing inbound customer service and technical support inquiries from our merchant base. Utilizing available documentation and support resources to ensure precise assistance.
- Exercising professionalism and tact in resolving occasional critical or challenging scenarios.
- Ensuring prompt and efficient resolution of merchant inquiries.
- Identifying emerging trends and communicating them to facilitate continuous process enhancement.
- Undertaking any other pertinent tasks vital to the company's success and merchant satisfaction.
Qualifications include, but not restricted to:
- Demonstrated proficiency in collaborative teamwork while meeting established responsibilities.
- Commitment to delivering work of exceptional quality.
- Adherence to established processes and proactive exploration of solutions in instances of process documentation gaps.
- Enthusiasm for ongoing professional development and learning opportunities.
- Adept problem-solving skills
- Possession of a high school diploma or equivalent qualification.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Commute:
- Culpeper, VA 22701 (Required)
Ability to Relocate:
- Culpeper, VA 22701: Relocate before starting work (Required)
Work Location: In person