Truly Nolen of America is the world's leading family-owned pest control company providing pest management, termite prevention, lawn care, and rodent control services in the United States and internationally. We have over 80 branch offices throughout the United States and have independently owned and operated franchises in 55 countries.
We are currently seeking to fill a National Commercial Quality Assurance Specialist position in Tucson, AZ.
POSITION SUMMARY:
As Quality Assurance specialist you will be monitoring the quality of services performed by our Branches, Franchise, and Service Partners. The work schedule is a Monday through Friday schedule. Must have good administratative (excel, typing) and customer service skills.
CORE RESPONSIBILITIES:
- Monitor the data received from customer
- Addressing and discussing issues from Customers
- Provide qualitative feedback on issues to management.
- Manage the status of work orders in the portals.
REQUIRED SKILLS:
- Excellent face-to-face & telephone communications
- Computer literate with good keyboarding skills
- Ability to meet deadlines and problem solve
- Organized and have ability to work without supervision
- Dependable/detailed/deadline oriented
- Ability to handle multiple tasks simultaneously
COMPENSATION AND BENEFITS:
Truly Nolen offers a great compensation with an employee focused benefits package including: Medical/Dental/Vision, Health saving accounts for health and dependent care expenses, Short/Long Term Disability, Life Insurance Basic & Supplemental, Group accident insurance, PTO, Matching 401k, and Employee Assistance Program (EAP).
Don’t let this opportunity pass you by!