Philadelphia Marriott West is currently seeking a Front Office Manager at our hotel located in West Conshohocken, PA. Candidate must have a strong background in hotel industry.
The Ideal Candidate For This Position
- Bachelor's degree in Hospitality Management or related field
- Minimum of 3 years of experience in hotel front office operations
- Excellent communication and customer service skills
- Strong leadership and management skills
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency in hotel management software and Microsoft Office
- Flexibility to work weekends and holidays as needed.
- Must have a work permit or authorization to work in the USA.
Responsibilities:
- Oversee all front office operations, including guest services, reservations, and front desk staff.
- Work directly with other department head to make sure that proper communication among staff are clear and concise to meet guest needs
- Conduct training ensuring that front office staff are knowledgeable about hotel policies and procedures, handle their schedules and other concerns in a professional demeanor
- Monitor room availability and make sure that rooms are properly cleaned and prepared for guests.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Manage room inventory and rates to maximize revenue.
- Ensure that all front office equipment is in good working order.
- Prepare and analyze front office reports, including occupancy and revenue reports.
Benefits
- Competitive salary
- Medical, Dental and Vision Insurance
- Paid Time Off
- Flexible spending accounts (medical and dependent care)
- Company-paid basic life insurance
- Short-term and Long-term disability
- Critical Illness, and Accidental Insurance
- 401K and company match
- Marriott employee hotel discounts
Please submit your most recent and updated resume
E.O.E
Job Type: Full-time
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 3 years (Required)
Ability to Commute:
- Conshohocken, PA 19428 (Required)
Ability to Relocate:
- Conshohocken, PA 19428: Relocate before starting work (Required)
Work Location: In person