Duties
- Looking for individuals willing to work morning shift, evening shift, or overnight shift
- Handle guest check-ins and check-outs, as well as any payment methods
- Provide exceptional customer service to guests, addressing any inquiries or concerns they may have.
- Checking/remaking coffee if required
- Communicate with other shifts and departments regarding ongoing matters at the property.
- Assist with guest requests and ensure their satisfaction throughout their stay.
- Maintain accurate records of guest accounts, payments, and reservations.
- Monitor the hotel premises for security purposes and report any suspicious activities or incidents.
- Operate phone systems and handle incoming calls in a professional manner.
- Restocking items from storage that may be low in the Front Desk area. Also the coffee station.
- Able to develop a sound environment with fellow coworkers.
Experience
- Previous hotel experience or customer service experience is a huge plus.
- PEP hotel system knowledge is a huge plus.
- Strong knowledge of hospitality industry standards and practices.
- Must be English proficient. Additional languages are sought after.
- Excellent and confident verbal communication skills.
- Ability to handle multiple tasks efficiently with multiple people in front of you, even if they are displeased.
- Exceptional attention to detail and accuracy in handling financial transactions. Someone who will triple count something if they are unsure.
- Strong problem-solving skills and the ability to resolve guest issues effectively.
Minimum of two references will be required. Teachers, former bosses, someone not related.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs. You will have both a front desk manager and a general manager.
Please submit your resume highlighting your relevant experience for increased consideration. Thank YOU for your time, we look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
- Weekends only
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person