1nHealth is a software-centric patient recruitment company for the clinical research industry. We exist to fill studies, connecting patients with research. We have been active for 4-years as a bootstrapped startup that now has 30 employees and multiple clients in top Pharma, leading biotechnology companies, and many of the top Contract Research Organizations (CROs) in the space. Our mission is to advance human health and make a positive impact on patients, clients, and our team members all over the world.
We are growing and profitable. Our company is a client and employee centric meritocracy. If you're ready to be part of a team of highly intelligent professionals using technology for good, come join us at 1nHealth.
Job Overview
The Clinical Trial Patient Screener is a pivotal role responsible for pre-screening potential candidates for clinical trials via phone interactions across many therapeutic areas. This position requires a blend of interpersonal communication skills, medical knowledge, technical proficiency, and organizational abilities. The Patient Screener plays a crucial role in the initial stages of the clinical trial process, ensuring that qualified candidates are identified and referred to appropriate clinical trial sites in a timely and stream-lined manner.
Please note: we have two Patient Screener positions open. These openings have varying hours of availability to include:
Monday-Friday 10AM-6PM PCT
Wednesday-Sunday 9AM-5PM EST
Key Responsibilities:
- Pre-Screening Calls: Manage a high volume of inbound and outbound calls. Conduct thorough pre-screening calls with potential candidates remotely to gather medical history, demographics, and other relevant information as per trial protocols.
- Patient Interaction: Communicate clearly and compassionately (often via a script) with potential participants, explaining the purpose of the clinical trial, eligibility criteria, and associated risks or benefits. Forge relationships with patients by “going the extra mile”.
- Medical Terminology: Demonstrate proficiency in medical terminology to accurately assess patient information and determine eligibility for clinical trials.
- Technical Skills: Utilize remote communication tools such as Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other relevant software for conducting calls, documentation, and team communication.
- GCP Certification: Good Clinical Practice (GCP) certification or willingness to obtain certification within a specified timeframe.
- Performance Metrics: Meet or exceed performance Key Performance Indicators (KPIs) and metrics related to pre-qualified referrals and downstream funnel outcomes, such as enrollment rates and conversion ratios.
- Documentation: Maintain detailed and accurate records of patient interactions using remote documentation tools, ensuring compliance with regulatory standards and trial-specific requirements.
- Training and Development: Participate in ongoing remote training sessions to stay updated on trial protocols, regulatory requirements, and best practices in patient engagement.
- Quality Assurance: Adhere to established quality assurance protocols to ensure compliance with regulatory standards and trial-specific requirements.
- Communication: Provide timely updates to relevant stakeholders using remote communication tools regarding patient status, referral outcomes, and any issues or concerns that may arise during the pre-screening process.
Qualifications and Skills:
- Minimum of 2 years of experience within a call center environment in the healthcare or clinical research industry.
- Strong communication skills, both verbal and written, with the ability to convey complex medical information clearly and effectively.
- Proficiency in remote communication tools such as RingCentral, Slack, Microsoft Office Suite, etc.
- Knowledge of medical terminology and clinical trial processes.
- Ability to multitask and prioritize workload in a remote, fast-paced environment.
- Excellent organizational skills and attention to detail.
- GCP certification or willingness to obtain certification is advantageous.
- Comfortable using computers and adapting to new software applications as needed.
Working Conditions:
- This role is fully remote, requiring a stable internet connection and a suitable workspace.
- Standard remote working hours apply, with occasional flexibility required to accommodate patient needs or project demands.
- Interaction with patients may occasionally involve sensitive or emotional situations, requiring empathy and professionalism.
Job Type: Full-time
Pay: $22.50 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed
Application Question(s):
- What are your compensation expectations?
Work Location: Remote