Summary of Job Activities: This position is responsible for supporting the HYC Youth Coach team by developing and maintaining authentic relationships with students experiencing homelessness, providing the basic needs and resources needed to help them to stay in school, graduate, and create a plan for their future. This position will provide direct and non-direct services to youth in relation to initial outreach to referrals, intakes, assessment of needs. And coordination of care and advocacy.
Principal Duties:
Students-- assist students in identifying and meeting goals through:
- Developing and maintaining positive relationships with referred students
- Assessment of student needs
- Coordination of resources related to basic needs, housing, education, medical, dental, vision, mental health, vital records and other
- Partnership with student to support client-centered case plan
- Meetings with students as needed through face to face and phone contact
- Facilitating crisis intervention and de-escalation as needed based on best practices and agency protocols
- Maintaining documentation of client contact and data entry
- Preparing statistical and narrative management reports as needed
- Participating in the referral process for the Host Family program and the Host Home program
- Preparing reports on student progress and distribute to management, school liaison and host family support network as directed
- Maintaining positive and collaborative relationships with other youth coaches, McKinney-Vento liaisons, and other contacts.
Related Duties:
- Attends and participates in assigned agency trainings and staff meetings
- Participates in weekly supervision
- Works well with others, as team member or as an individual
- Keep all staff informed of changing resources in the community as related to social services supportive to clients
- Maintain confidentiality and privacy standards in accordance to agency policies
- Offers feedback to administration regarding the strengths, weaknesses and potential program enhancements.
- Engages in program activities with clients in a trauma-informed manner, taking each individual client into consideration
- May represent Homeless Youth Connection to the community as directed by the Director of Youth Services
- Participate in organization-related projects not directly associated with case management, including special events
- On call responsibilities as related to youth served
- Performs other duties as assigned
Working Conditions:
- Rotating duties involving referral follow up, outreach, and intakes as needed
- Community based services which may cover any of 13 valley school districts
- 40+ hours per week – schedule to flex based on case load
- Work hours consist of office and field time, some remote work likely
Skills & Abilities Required:
- Experience working with at-risk or homeless youth
- Knowledge of McKinney Vento Act and RHYA
- Willingness and ability to adapt to flexible hours and emergency situations
- Familiarity with community social services, government services, and church-related services
- Problem identification and solution skills
- Ability to exercise independent judgment when appropriate, strong decision-making skills
- Excellent organizational skills (records, files, schedules, other)
- Proficient in general office procedures and practices
- Ability to formulate and implement brief and long-term case management plans
- Ability to avoid enmeshment with clients and recognize manipulation/triangulation
- Excellent interpersonal/verbal skills
- Knowledge of Microsoft Word and Excel
- Ability to communicate and work with diverse populations (Board, staff, volunteers, clients)
- Ability to lift 25 pounds
Education, Training, and Experience
- Bachelor’s Degree in social services or a related field and a minimum of one year progressively responsible related work experience in social services (preferred) or
- Three to five years’ experience working with homeless youth identified under the McKinney-Vento Act
- One year experience working for a non-profit organization
- Experience working with the homeless or impoverished; general knowledge of poverty related social issues and government services
- Bilingual in English and Spanish (preferred)
Equipment Used:
- Computer
- Personal mobile device with internet capability
- General office equipment (computer, printer, calculator, copier, fax, etc.)
- Personal vehicle with current registration and insurance
Initiative:
- Judgment and maturity required in handling confidential and personal matters involving clients; must be able to accept direction and constructive criticism
- Self-directed, creative, critical and analytical thinking/judgment skills
- Able to work independently and/or as a member of a team project
- Understanding and promotion of organization mission and vision
Appearance Standards:
It is each employee’s responsibility to adhere to the appearance standards established in the Homeless Youth Connection Employee Guide. The organization has provided employees with the benefit of a professional/casual dress and appearance standard and therefore expects no deviation from the policy established including, but not limited to, inappropriate clothing, make up, hair and jewelry.
Job Type: Full-time
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What is your desired salary range?
- Do you have paid employment experience working with high school age youth?
- How many years of paid employment experience do you have working with high school aged youth?
Education:
Experience:
- Case Management: 1 year (Required)
Language:
License/Certification:
- Driver's License (Required)
Work Location: On the road