Pasta Cafe Manager
Pasta Louise Cafe is a vibrant, fast-paced neighborhood mainstay for carry-out coffee, baked goods, sandwiches, salads and of course, fresh pasta. Our team is strong, dynamic and very friendly and our neighbors and regulars are AMAZING. We opened during the Pandemic and have quickly become a neighborhood staple, providing much-needed comfort and happiness to a very closely-knit, but discerning Park Slope community. Our lovely original 8th Street / 8th Ave location is a fully dedicated delivery/take out model, and we are in need of a strong Manager to help run our day-to-day operations.
We’re seeking a well-rounded, experienced individual who can bring a proven track-record of success and boundless energy to our beloved Cafe. A qualified candidate should have the ability to manage both FOH and BOH staff, make quick decisions, remain calm under pressure and maintain a very high level of customer service at all times. Bilingual (English/Spanish) a huge +++!
Responsibilities:
- Management of all Cafe’s Front and Back of House staff (counter servers, line/prep cooks, dishwashers)
- Assisting in recruiting and onboarding of staff as needed
- Providing leadership and serving as a Customer Service ambassador for the Cafe
- Oversight on all to-go, delivery orders received thru third party vendors (DoorDash, Caviar, UberEats, Seamless, etc) and streamlined via our Point of Sale system (Square)
- Serving as point of contact for any guest-related issues and finding quick and effective resolutions
- Developing efficient operations and procedures for Front and Back of House to help the Cafe run smoothly
- Scheduling deliveries of products in a timely manner, staffing appropriately and insuring orders are received intact and complete. Following up with vendors if not
- Monitoring all appliances (low-boy refrigerators, ice cream machine, ice maker, etc) and scheduling maintenance/repairs
- Creating effective schedules and make adjustments as needed to accommodate the flow of business
- Building detailed opening and closing checklists and making sure staff adheres to them on a daily basis
- Creating seasonal and promotional signage, updating menus as needed
- Training FOH staff on steps of service, opening and closing duties
- Management and oversight of the PL Cafe portion of the Pasta Louise website, adding/removing products based on availability, promotion of specials, etc.
- Ability to monitor, order and maintain stock levels of paper/disposable goods in order to meet the demands of a hi-volume takeout counter
- Oversight of end of day reporting, cash deposits, tip collection/allocation etc.
- Managing bank deposits and ”change runs” on a weekly (or as-needed) basis
- Contribution/participation in weekly Management meetings to discuss staffing, maintenance and operational matters
- Participating in review, disciplinary and promotion processes as they pertain to Cafe staff
- Close contact with General and Assistant General Managers and Owners to escalate time-sensitive issues as needed
Requirements:
- Ability to provide excellent customer service and serve as point of contact for guest-related issues
- Bilingual English/Spanish spoken and written preferred
- Experience managing a kitchen team and BOH Staff
- Experience navigating a Retail Food/Quick Service Environment
- Experience with food/retail POS system (SQUARE preferred)
- Experience with third party fulfillment services (UberEats, DoorDash, Seamless, etc)
- Strong computer skills and experience with Google Workspace/Docs preferred
- Deep understanding of NYC Department of Health protocols and requirements
- Basic knowledge of general Human Resources-related policies and procedures
- Very strong written and verbal communication skills
- Ability to react quickly to issues as they occur and serving as point of contact during all scheduled staff hours at Cafe
- Proven track record as a motivational leader and effective delegator of tasks
- Experience with basic maintenance, ability to use tools to address small repairs around the Cafe
- NYC Food Handlers Certificate Preferred
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Restaurant type:
- Casual dining restaurant
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
Language:
Work Location: In person