Hoffmaster is an industry leader producing the most complete line of specialty disposable tabletop products for over 75 years. Hoffmaster competes in three distinct business segments – Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, restaurants, hotels, and more. As a customer centric company, we strive to deliver innovative solutions to both our customers and the ultimate end users of our products. This Innovation is a key part of what we do here at Hoffmaster, and we continue to drive the industry forward by investing in our employees and state-of-the-art technology.
Primary Purpose of the Role
Supports the Channel Manager in serving as the liaison between the customer and the company. This position works on a cross functional team consisting of Marketing, Design, New Product Development, Manufacturing and Sales to aid in the development and execution of custom programs for key account(s). The Associate Channel Manager also assists in strategic business plan development in order to drive sales and improve profitability.
Essential Job Duties
- Leads customer program development from inception to delivery, and determines product mix and packaging while reviewing profit and loss
- Leads sourcing efforts for custom products
- Possesses in-depth knowledge of customer(s) and related channel(s) of trade.
- Manages/Maintains internal and external documents and databases including item set up, sourcing documents, quoting documents, etc. Responsible for maintaining the accuracy of all product information in both internal and external product databases.
- Assists Channel Manager with projects including forecasting, budgeting, time lines, due dates and communicating sales feedback.
- Assists with the packaging approval process and ensures the accuracy of packaging formats and information.
- Assists Channel Manager in customer presentations.
- Coordinates testing requirements with marketing coordinators and compliance.
- Collects and analyzes customer POS data and internal sales and profitability data to support business decisions as needed.
- Supports Channel Manager and Sales in developing pricing strategies that maximize customer profitability, the company’s market share and customer satisfaction.
- Coordinates customer mock up and production sample requests, ensuring superior quality and timely delivery.
Required Skills and Abilities
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (PowerPoint, word, excel)
- Strong analytical, organizational and project management skills
- Motivated and independent self-starter that is able to handle multiple tasks and prioritize accordingly
- Possesses a positive customer-centric attitude
- Detail oriented
- Preferred Bachelor's degree
- Minimum 3+ years of experience
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At Hoffmaster, we believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employee’s success –at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Tuition and Student Loan repayment assistance, Physical and Mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more. Learn more about our Benefits at HoffmasterBenefits.com!
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.