This position is to work with customers and requires fluent English.
Work schedule: Our work schedule is 3-5 days a week for opening (7am) and/or closing shift from 11am to 7pm. The store schedule is 8am to 7pm.
Position pay: $17.80/hour plus tips (around $300-$600 bi-weekly for a full time schedule)
Job Details: The ideal candidate for Palo Alto store retail/barista must have solid communication and interpersonal skills. Ability to read, write, and effectively communicate with customers, peers, and management. Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business. All employees working at Palo Alto are expected to be cross-trained between the kitchen, coffee, and retail stations. They may select their preference, but they will still need to cover all stations as needed. All employees are expected to participate in maintaining a clean and organized work area.
Essential Duties
- Ensure all products are to the standards of the health department and Manresa Bread.
- Internalize, study, and taste products to exhibit a clear, full understanding of our products.
- Accurately take, fill, and process guest orders in a professional, clear, positive manner.
- Proactive and take initiative in solving problems.
- Maintain and operate coffee, tea, water, and keg stations.
- Manage retail display and condiments/supplies.
- Maintain a clean and clear work environment.
- Adhere to safety and sanitation requirements
- Effectively and efficiently take direction from the management team.
- Assist management with various projects as needed.
- Attend meetings, training sessions, or other special events as required by management
- Maintain an impeccable coffee station.
- Keep coffee supplies, merchandise, napkins, and other supplies stocked throughout the day.
- Perform proper maintenance of coffee equipment on a daily & as-needed basis.
- Answer customer inquiries regarding menu items, products, coffee, and Manresa Bread information correctly and with a positive attitude.
- Occasionally prepared, cooked, and plated items to the standards of Manresa Bread.
- In rotation with team members, wash dishes during peak and slow periods.
- Stay current on coffee offerings by our supplier.
- Be able to attend company monthly or quarterly meetings
Required Skills
Customer service, Experience in Food Service/Industry, Experience in a High-Volume Environment, Works well in a Team environment, Attention to Detail, High level of performance, a Role model for other employees, Dependability, and ability to perform higher-level responsibilities to support management staff
Work Environment
This job operates in a retail business environment. This role routinely uses standard food retail equipment such as ipads, computers, phones, knives, sinks, and coffee equipment.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items that weigh more than 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type and Expected Hours of Work
- The store schedule is 8 am to 7 pm. Your work schedule is 5 days a week from 1pm to 7pm. Days and hours of work vary by schedule/accommodation needs.
- Ability to work federal holidays.
- Varying schedule to include early mornings, evenings, holidays, weekends, and extended hours as business dictates.
- Any changes to your schedule must be discussed and approved by your store manager
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: From $17.80 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person