Built on a foundation of executional excellence and innovation, Ivy Technology (Ivy) is a leading provider of aftermarket lifecycle solutions for electronic equipment. With more than 3,500 employees across the globe, Ivy provides aftermarket repair and logistics services to some of the world’s leading consumer electronics, telecommunications, network equipment, internet-of-things, and medical device manufacturers. Ivy has a global footprint across four continents, is headquartered in Dublin, and has key sites in Poland, Hungary, Malaysia, China, Canada, and the United States.
We are seeking a Supervisor who will develop, motivate, and challenge team members to meet company and individual goals and objectives on the production in an electronic repair-based warehouse environment in Louisville, Kentucky.
Job Summary:
Supervise a reverse logistics team of 25-55 members by providing effective supervision that ensures company/customer SLAs and KPIs are exceeded.
Key accountabilities:
- Managing the workflow of the employees, creating team schedules and delegating tasks
- Assessing the work performance of the employees and identifying areas that need improvement
- Ensuring that business goals, deadlines and performance standards are met
- Train and onboard new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company’s plans and vision
- Report performance records and evaluations to HR and senior management
- Other duties as assigned
Essential Skills, Knowledge & Experience:
- High School diploma or equivalent, bachelor’s’ preferred
- At least 5 years of Reverse Logistics management experience
- Proficiency in Microsoft Office, Excel, PowerPoint, and data software
- Attention to detail and problem-solving skills
- Strong written and verbal communication
- Flexibility to work long and/or irregular hours
- Prior experience diagnosing, troubleshooting, or repairing technology preferred
- Spanish as a second language preferred but not required
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- reverse logistics or repair: 5 years (Preferred)
- Supervisor: 5 years (Required)
- MS Office suite: 5 years (Required)
Ability to Relocate:
- Louisville, KY 40299: Relocate before starting work (Required)
Work Location: In person