Customer service technicians assist customers with resolving technical issues with their service or equipment. As a customer service technician, your job duties include responding to customer technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to management. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer issues.
- Knowing our products inside and out so that you can answer questions.
- Processing warranty claims, orders, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills
- Proficiency in Salesforce.
- Proven customer support experience or experience as a client service representative
- Ability to speak Spanish (optional).
- Ability to stay calm when customers are stressed or upset.
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of character.
- The ability to diagnose and solve problems based on customers' non-technical descriptions.
- Strong working knowledge of equipment and tools used in the industry.
- Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
- Strong computer skills, including proficiency in Microsoft Word, Excel.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma, general education degree, or equivalent.
Job Type: Full-time
Pay: From $42,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Experience:
- Call center: 1 year (Required)
Work Location: In person