Job Overview
A leader in alternative hair, ENVY has always been committed to empowering women and helping power its retail partners’ businesses. Join our team as an Envy Client Experience Representative and play a crucial role in driving our next growth phase. In this role, you will interact with customers to answer questions, resolve issues, provide information about products and services, and nurture solid relationships with existing and prospective customers.
Roles & Responsibilities
- Answer Inbound Calls: Be the friendly voice that provides top-notch assistance to our clients.
- Order Placement: Help clients place orders seamlessly, ensuring a smooth experience from start to finish.
- Stock Checks: Keep clients informed about product availability so they're always in the know.
- Customer Inquiries: Use your expertise to address end consumer questions effectively.
- Client Record Maintenance: Support the Business Development Manager by keeping client information accurate and up-to-date.
- Desk Coverage: Step in for Account Managers when needed, ensuring continuous service excellence.
- Data Entry: Manage data accurately and promptly, maintaining our high standards.
- Efficiency: Identify opportunities to improve internal and client processes for better efficiency
- Client Experience: Create the best client experience possible by meeting the client's needs.
- Collaboration: Collaborate with other departments to ensure timely and accurate order fulfillment.
- Asset Management: Assist Manager with delivering product launch assets
Education and Experience Required
- Must have a high school diploma or equivalent
- Minimum of 2 years customer service experience
- Proficiency in computer skills
- Previous experience in the beauty industry is preferred
- Excellent data entry skills with high accuracy and attention to detail
- Ability to work in a fast-paced environment while maintaining a positive attitude.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Indianapolis, IN 46220 (Preferred)
Work Location: In person