- Coordinates and oversees the day-to-day operations of the front desk
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Professionally greets, registers and assigns rooms to guests at the front desk while providing the highest level of service possible in an efficient and courteous manner
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Identifies the needs of each guest and provide relevant information regarding the premise services and amenities, registration of guests and shopping, dining, entertainment and travel directions
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Processes guest registrations, maintaining the property management system with the most up-to-date information
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Computes bill, collects payment and makes changes for guests in reservations and charges
Job Category: First/Mid-level Manager/Supervisor oversees and directs the delivery of products, services or functions through the work of subordinate employees, implements policies, programs and directives set by the organization's executives, and is responsible for pay determination, hire and termination decisions, and performance reviews.