Description:
We are seeking a highly motivated and detail-oriented Office Systems Representative to join our growing team! This dynamic role plays a central role in empowering staff with our CRM software solutions. You'll ensure smooth daily operations by providing first-line technical support, facilitating user onboarding, and staying current on CRM best practices. The ideal candidate is a tech-savvy individual with excellent communication and interpersonal skills, passionate about creating a positive user experience.
Requirements:
Essential Duties and Responsibilities:
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Classifies and categorizes product data for seamless import into the CRM software.
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Maintains accurate and up-to-date product information within the system.
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Manages data across multiple company sites, ensuring consistency and accessibility.
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Provides first-line technical support to staff for CRM software issues, troubleshooting common problems and escalating complex issues as needed.
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Facilitates a smooth onboarding experience for new CRM users, including system access setup, comprehensive training on functionalities, and ongoing support.
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Develops user guides or training materials on new CRM functionalities, potentially collaborating with software developers for clarity and accuracy.
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Conducts training sessions or workshops to educate staff on new features, best practices, and system optimization techniques.
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Stays informed about CRM software industry trends and best practices through continuous learning initiatives.
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Analyzes user feedback to identify opportunities to enhance the CRM user experience and workflow efficiency.
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Collaborates with the Office Systems Manager to recommend improvements to the CRM system configuration or customization, tailored to user needs.
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Actively participates in the implementation of new CRM features and functionalities, ensuring a smooth transition for staff through clear communication, comprehensive training, and readily available support resources.
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Develops and executes communication plans to keep staff informed about upcoming CRM changes, addressing potential concerns, and fostering user adoption.
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Monitors system usage and identifies areas where user adoption may be lagging, developing strategies to address these challenges.
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Communicates effectively with staff at all levels, including managers and external partners, providing clear and concise technical explanations.
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Collaborates effectively with the Office Systems Manager, software developers, and other departments to ensure seamless CRM operations, user experience, and system integration.
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Perform other duties as assigned
Qualifications and Education Requirements:
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Minimum 2 years experience working with and entering data into a could based CRM software.
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Strong understanding of CRM software concepts and functionalities (familiarity with Maxaware is a plus)
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Excellent communication, interpersonal, and problem-solving skills
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Ability to learn new software quickly and translate technical concepts into user-friendly language
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Strong organizational skills and attention to detail
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Ability to work independently and as part of a team
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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Physical Requirements:
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Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards
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While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
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Ability to sit at a computer terminal for an extended period.
Work Environment:
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Moderate noise (i.e., business office with computers, phone, printers, and light traffic)
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Traditional Office Setting
Benefits:
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Paid Time Off Program - Start accruing PTO your first week!
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Eight Paid Company Designated Holidays
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401(k) w/company match
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Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
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Short Term Disability Options
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Long Term Disability Options
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Employee Assistance Program
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Life Insurance Options
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Employee Discount
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Free Alarm Monitoring
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Monday - Friday daytime work schedule (no nights or weekends)
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Positive work culture with opportunities for advancement and growth