Overall, Purpose of The Job
MedSupply AZ is a medical kit manufacturer / assembler and wholesale distributor of pharmaceuticals, consumables, and medical equipment. We serve the aviation and maritime industries and medical facilities in remote locations worldwide. MedSupply International is a subsidiary and a capability of International SOS.
The role of Sr Operations Manager is to oversee daily operations to ensure efficiency and performance targets. Responsibilities include managing & coaching staff, optimizing processes, and implementing strategies to enhance productivity and customer satisfaction. Strong shift-ops leadership, problem solving, and organizational skills are essential for success in this role.
Key Responsibilities
Drive tactical operations through effective shift planning and execution across production and warehouse functions. Identify and implement tactical and strategic improvements to automate & transform manual workflow and reporting for operations.
Digitalization and Process Improvement:
This role will focus on cost reduction by streamlining processes and workflows, driving the digitalization of operations, and eliminating paper-based systems.
People Management and Leadership
In addition to operational excellence, effective people management is critical for success in this role. The Sr Operations Manager must build and lead effective and high-performing teams, fostering a strong culture based on performance and team spirit, and providing development opportunities for all employees through a servant leadership approach.
Required Skills and Knowledge
- Excellent shift operation management skills
- Demonstrated experience within LEAN methodologies such as Lean Six Sigma, Kaizen or PDCA
- Assembly, build-to-order manufacturing, GMP, fulfillment, logistics and production process knowledge is essential.
- Excellent understanding of WMS and ERP systems and excellent computer skills and proficient in excel, word, and outlook.
- A proven track record of streamlining operations and achieving efficiencies.
- Closed-door Pharmacy operations experience a plus
- Excellent communication skills both verbal and written.
- Ability to work in a matrix, multicultural and global organization.
- Excellent interpersonal skills and a collaborative management style
- Excellent people manager, open to direction and collaborative work style and commitment to get the job done.
- Have a working understanding of quality management systems. Proven successful supervisory experience; preferably in a manufacturing environment.
- Dynamic, positive, and enthusiastic with the ability to think laterally and act through reasoned decision making.
- Possess the ability to implement and manage change in the business.
- Ability to lift minimum 15lbs.
Required Work Experience
- 5 years’ experience in an Operations / Fulfillment Leadership Management role
- Demonstrated experience in driving efficiencies and change management within a warehouse/distribution/fulfilment center environment.
- Experience working in WMS / ERP System environments.
- High volume fulfillment Pharmacy Shift operations
- Strong understanding of shift execution management, labor management to achieve daily production goals.
- Experience balancing Inbound, Production and Outbound fulfillment operations to achieve shift plan and goals
- Strong ability to lead changes.
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
- High comfort level working in a diverse environment.
- A demonstrated commitment to high professional ethical standards and a diverse workplace.
- Excels at operating in a fast paced, community environment.
Required Qualifications
- Degree required or equivalent (minimum 8-10 years relevant work experience)
- LEAN Certification or equivalent preferred
Required Languages
Travel / Rotation Requirements
- Infrequent global or domestic travel may be required.
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
Work Location: In person