The main purpose of Job:
The Sales Manager role requires an individual to enhance the customer’s experience by providing the best supply chain solutions, addressing customers’ objections/rejections, and project management skills. This requires the ability to expand customer value by increasing customer loyalty and improving key profitability metrics. Successful candidates are well versed in building relationships internally and externally, in influencing, and in managing change. Much of this individual’s success will be based on their ability to build deep and lasting relationships with clients and internal employees, and customer retention with improved metrics
Required
8+ years of experience with Logistics and Supply Chain Management.
Able to demonstrate credibility and integrity to effectively command the respect and trust of key individuals within customer organizations
Strong aptitude for analytics and attention to details.
Proven ability to generate and implement creative & innovative solutions to problems/opportunities.
Experience driving, organizing, and facilitating business reviews and other customer meetings.
Strong client relationship process skills as demonstrated through a track record establishing clear expectations, setting objectives, and bringing multiple parties together to drive key initiatives for the account.
Key Job Responsibilities: Customer Relation Management
- Maintain complete and accurate records of customer information and sales activity within Salesforce CRM.
- Work as a trusted advisor to customer’s sales & operation teams based on completely understanding their business and using that knowledge to provide solutions and create competitive advantage.
- Share relevant market trends and provide benchmarking information to customers in order to validate the customer’s competitive position.
- Maintain flexibility and adapt strategies with changing customer needs
Communication & Value Articulation
Work with operation team to monitor inbound and outbound order processing lead time. Improve key areas of customer loyalty including business relationship development through joint planning and consistent communication of value.
Analyze and communicate savings, cost avoidance, and potential cost/service tradeoff areas to the customer.
Identify opportunities to leverage the full menu of services and recognize the correct approach to maximize the value to the customer and maintain the partnership.
Identify and define continuous improvements that drive cost savings and productivity to the customer
Leadership
- Plan & source necessary resources to efficiently manage overall business goals.
- Clearly define and communicate roles and responsibilities of the account management team to ensure satisfactory customer service & experience.
- Organize activities across multiple functional teams on behalf of the customer.
- Use internal network to exchange ideas and rally support for account managementinitiatives.
Job Type: Full-time
Pay: $90,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: On the road