Job Description
At The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Fast Casual/QSR/Food Service industry is an exciting, fast-paced and exhilarating experience.
At The Melt, our number one priority is simple; deliver experiences, so great our Guests and Crew Members say “I Love It Here”. We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver “I Love It Here” experiences to our Guests and Crew Members.
At The Melt, we help high-performing EXPERIENCED General Managers, Assistant Managers and Shift Managers within the Fast Casual / QSR industry change the trajectory of their current and past job experiences by offering them the opportunity to escape dead-end situations and pursue professional growth with an exciting and growing company. Here is something else different at The Melt. Unlike other Fast Casual and QSR brands, our Assistant Managers & Shift Managers earn TIPS.
Who are we?
We are a fast casual eatery that combines chef-inspired, 100 percent all-natural, wholesome foods (Burger Melts, Chicken Melts, Cheese Melts, French Fries and More) with innovative online ordering technology in an eco-friendly environment.
We are an emerging and growing brand, and we are passionate about "PROMOTION FROM WITHIN"...We believe the key to our success today and tomorrow will come from building future leaders from within. However, when you are growing company, there are times when it is necessary to recruit external talented leaders to join the organization to fill current and future needs.
We are based in San Francisco and are currently operating locations throughout California and looking to continue growing within California and beyond. Therefore, we are seeking great food service professionals to support our current and future growth needs in the Greater Del Mar and San Diego market areas.
At The Melt, our Values are the backbone of our decision making. These values are:
“The BIG 3”
- Be The Best: We’re committed to being the best in everything we do.
- Inclusive: Everybody feels welcome. We embrace diversity at every level and stand against intolerance.
- Good For All: We balance the needs of the guest, the team, and the company.
If you are a great leader with strong General Manager, Assistant Manager or Shift Leader/Shift Manager experience that has a track-record of developing and promoting great leaders, then we would like to learn more about you. Being bilingual is a plus.
If you exemplify our values in your everyday actions and you are an EXPERIENCED a highly experienced General Manager, Assistant Manager or Shift Manager within the food service industry and are looking for an exciting opportunity to deliver “I Love It Here” experiences to your Guests and Crew Members, then The Melt is for you. APPLY TODAY!
Position Description
Title: Assistant Managers and Shift Managers Report To: General Manager. All three management-level positions work collaboratively to operate the overall operations of the restaurant.
Responsibilities include but are not limited to the following:
Leads Crew Member Team
- Leads and directs Crew shifts acting as manager-in-charge of store when the General Manager or Assistant Manager is not on duty.
- Coaches and directs Crew Members
- Ensures a positive team environment and maintains a calm professional demeanor always
- Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to Crew to ensure operational excellence and to improve Crew performance
- Participates in the staff planning, interviewing and hiring process for new Crew Members
Leads Service Excellence
- Ensures “I Love It Here” experience for every guest
- Ensure standards are consistently met for speed of service, order accuracy, product quality, and store cleanliness
- Handles problem resolution with composure while living The Melt values
- Inspires, motivates, and coaches Crew Members to their very best performance
Leads Profitable Operations
- Executes opening and closing duties – opening shift, shift change, and closing shift procedures.
- Ensures food quality, food safety and store cleanliness.
- Follows all health, safety and sanitation guidelines.
- Manages shift schedules and utilizes deployment tools to maximize shift performance.
- Manages inventory needs by ordering, receiving and storing items according to procedures.
- Follows cash management and cash register policies and ensures all Crew always follow procedures.
Qualifications
- Must be Happy and Positive with a collaborative leadership style.
- Must have at least - 2-5 years of Assistant Manager and/or Shift Manager-level Restaurant Management experience within The Fast Casual, QSR or Mid-Scale Casual Dining segment.
- Must have strong interpersonal skills, the ability to learn quickly and the leadership skills to build and be part of a team.
- Must be able to work under pressure and multi-task in a fast-paced environment.
- Must have exceptional work ethic.
- Must be 18 to apply.
- Must be available to work (40 hours for Shift Managers per week, including late nights and weekends).
- Must develop and maintain effective working relationships.
- Must have strong interpersonal skills, the ability to learn quickly and to work as part of a team.
- ServSafe certification.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Type: Full-time
Hourly Rates - Shift Managers: $18.00 - $21.00 per hour
Benefits:
- Tips
- Restaurant Performance Incentive Plan (for 13 Operating Periods yearly)
- 401(k)
- Dental insurance
- Employee Discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
- 2 years
- 3 years
- 4 years
- 5 years
Restaurant type:
- Fast casual restaurant
- QSR
Shift:
- 8 hours shifts - Shift Managers
- Day shift
- Evening shift
- Morning shift
- Late Night shifts & Weekends are Required
Weekly day range:
Work Location: In person
Job Types: Full-time, Part-time
Pay: $18.00 - $26.00 per hour
Expected hours: 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
- 2 years
- 3 years
- 4 years
- 5 years
Restaurant type:
- Casual dining restaurant
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to Relocate:
- San Diego, CA: Relocate before starting work (Required)
Work Location: In person