AUTOMOTIVE SERVICE BDC REPRESENTATIVE/CASHIER
BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 12 innovative Dealership Locations representing Lexus, Honda, Toyota, Cadillac, Jeep, Chrysler, and Hyundai Brands.
BRAM is looking for talented, detail oriented and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity to take the next step in your automotive career.
We are looking for an experienced, Service BDC Representative that will be responsible for handling scripted and unscripted inbound and outbound calls, and setting appointments for the Service Department.
Job Duties and Responsibilities:
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Ensures excellent service standards and maintains high customer satisfaction
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Responsible for being professional, courteous, and knowledgeable on each call
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Responsible for maintaining minimum quota requirements as outlined by management
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Monitors and contacts dealership and third party leads and inquiries
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Collaborates with service advisors to schedule service appointments
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Maintains a general understanding of the repair process and explains the process to our customers
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Addresses customer concerns and escalates them to managers as needed
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Directs customers to the appropriate departments as needed
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Follows up after customer service visit to ensure customer satisfaction
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Receives cash, checks, and credit card payments from customers and records the amount received in an accurate manner
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Provides proper change and/or receipts to the customers
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Provides exceptional customer service throughout checkout process
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Records transactions on daily settlement sheets and verifies against cash-on-hand
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Answers and transfers phone calls or take written messages when needed personnel not available
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Responsible for filing, scanning, and/or booking repair orders as needed
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Provides assistance to the accounting office as directed on an individual task basis
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Follows company safety procedures and policies